Client Services Navigator — Admin Tech III

Oklahoma Department Of Human Services; Sapulpa (OK); On-site; USD 34,000 - 36,000; Full time

Job summary

Oklahoma Department Of Human Services in Sapulpa, Oklahoma, is seeking an Administrative Technician III E16C to support reception, client data entry, and referrals, delivering courteous service and accurate document handling.

The role requires 24 months of clerical experience, with preference given to applicants holding a High School Diploma or equivalent. Travel is occasional; driver’s license and insurance are required. This is a civil service position with full state benefits.

Qualifications

• 24 months of clerical office experience or an equivalent combination of education and experience.

Responsibilities

• This position is full-time in an office setting.
• Serves as the Navigator at reception by assisting customers with inquiries; entering and retrieving client information in the computer; and uploading documents timely and accurately.
• Demonstrates the ability to handle difficult situations with respect and courtesy
• Serves as the EBT clerk.
• Makes appropriate program referrals to community resources.
• Provides a high level of customer service to both internal and external customers, ensuring that inquiries and concerns are handled professionally and in a timely manner
• Participate in individual and staff conferences.
• Must attend all mandatory trainings associated with the position.
• Write, present, and interpret information in a clear, concise, and organized manner.
• Maintain compliance with Adult and Family Services business processes, policies, and standards.
• Perform various backup duties as required.

Skills

Clerical experience

Job description

Oklahoma Department Of Human Services in Sapulpa, Oklahoma, is seeking an Administrative Technician III E16C to support reception, client data entry, and referrals, delivering courteous service and accurate document handling.

The role requires 24 months of clerical experience, with preference given to applicants holding a High School Diploma or equivalent. Travel is occasional; driver’s license and insurance are required. This is a civil service position with full state benefits.