Client Services Manager-(BSW)

Retirement Living; North Bethesda (MD); On-site; USD 70,000 - 80,000; Full time

Job summary

A leading elder care organization seeks an ElderSAFE Client Services Manager in North Bethesda, MD. The role involves managing the shelter admission process and collaborating with various healthcare professionals. Ideal candidates should have a BSW, experience in case management with older adults, and a passion for supporting seniors. The year-round position offers a competitive salary ranging from $70,000 to $80,000 annually. Join us to make a meaningful impact in the lives of vulnerable seniors.

Qualifications

• Licensed clinical social worker preferred for this role.
• Experience in case management for older adults is essential.
• Must hold Maryland licensure, can be pending.

Responsibilities

• Manage the ElderSAFE shelter admission process.
• Coordinate with healthcare teams for client evaluations.
• Provide community referrals and resources via helpline.
• Participate in care plan meetings and client discharges.
• Train CESLC associates on issues of abuse and neglect.

Skills

Case management

Collaboration with healthcare teams

Safety planning

Consultative guidance

Resource coordination

Education

BSW; LCSW preferred

State of Maryland licensure

Job description

Fostering the right solutions & connections

Company ElderSAFE Center at Charles E. Smith Life Communities
North Bethesda, MD, USA

Compensation
$70,000.00 To $80,000.00 Annually

ElderSAFE Client Services Manager is a key contributor to the ElderSAFE Center at Charles E. Smith Life Communities (CESLC). The primary focus for our Client Services Manager is to manage the ElderSAFE shelter admission process, collaborating with the resident, family members, the ElderSAFE team, and CESLC associates.

Duties include:

• Collaborating with admissions, accounting, social work, nursing and medical to evaluate clients for eligibility for temporary shelter admission.
• Provide case management, coordinate services and safe protection of confidential information for shelter clients.

Essential job responsibilities

• Manages the ElderSAFE shelter admission process, and collaborates with the ElderSAFE team and CESLC associates, including admission, accounting, social work, nursing and medical to evaluate clients for eligibility for temporary shelter admission, provide case management, coordinate services and safe protection of confidential information for shelter clients.
• Input and review client information in the healthcare portal PCC.
• Manages the helpline (Mon-Fri 9am-5pm) providing community referrals and resources to professionals and community members.
• Participates in care plan meetings for shelter clients and coordinates safe discharge from the temporary shelter program.
• Coordinates with internal team members and external partners to assist clients with medical, legal and other appointments during their shelter stay. Coordinate health care aides and transportation services to accompany clients as appropriate.
• Coordinate with outside vendors to schedule and provide trauma informed services to shelter clients.
• Provides safety planning to shelter clients in coordination with the ElderSAFE team and CESLC security team.
• Sends out communications to campus partners via campus security alerts upon client admission and discharge.
• Provides consultative guidance and training to CESLC associates on issues of abuse, neglect and financial exploitation.
• Assists ElderSAFE team in training internal and external partners on abuse, neglect and financial exploitation.
• Participates in internal and external meetings, coalitions and conferences. Maintains program data and assists in writing reports. Provides occasional after-hours coverage, in coordination with ElderSAFE team members. Performs other duties as required.

Required Skills and Experience

• This position requires a BSW; Licensed Clinical Social Worker (LCSW) preferred.
• Must hold State of Maryland licensure. License can be in pending status.
• Two or more years of experience as a social worker providing direct services and case management to older adults in a health care setting, senior living community or Adult Day Care Center.
• Experience working with survivors of elder abuse, domestic violence, family violence or a related field is preferred.