Client Services Manager: Benefits & Operations Lead

Express Employment Professionals - Cincinnati East; Honolulu (HI); On-site; USD 77,000 - 94,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Retirement plan

Professional development

Leadership growth

Job summary

Express Employment Professionals - Cincinnati East seeks an Administrator / Client Services Manager in Hawaii to oversee client projects and lead an internal department. The role combines client relationships, benefits administration, and operational leadership with executive exposure.

The position offers competitive compensation starting at $85,000 annually, DOE, with robust benefits and long-term growth within a stable Hawaii-based organization.

Qualifications

• Bachelor's degree in Accounting, Finance, Human Resources, or a related field or equivalent experience.
• 5+ years of related experience in client services, benefits administration, finance, HR, account management, or a comparable field.
• Supervisory or management experience.
• Ability to analyze financial information, contracts, and complex legal or plan documents.
• Valid driver’s license and reliable vehicle.

Responsibilities

• Manage long‑term relationships with assigned benefit funds, trustees, legal counsel, consultants, vendors, and plan participants.
• Attend trust meetings, benefit fairs, union meetings, new‑hire orientations, and educational conferences.
• Respond to client questions involving benefits, claims, plan provisions, and administrative matters.
• Review financial statements, disbursements, contracts, amendments, plan documents, and client procedures.
• Prepare meeting minutes, reports, agenda items, proposals, and client communications.
• Interpret and apply plan documents, Summary Plan Descriptions, policies, ERISA requirements, and Department of Labor guidelines.

Skills

Relationship management

Benefits administration

Financial analysis

Leadership

Education

Bachelor's degree in Accounting, Finance, HR, or related field

Job description

Express Employment Professionals - Cincinnati East seeks an Administrator / Client Services Manager in Hawaii to oversee client projects and lead an internal department. The role combines client relationships, benefits administration, and operational leadership with executive exposure.

The position offers competitive compensation starting at $85,000 annually, DOE, with robust benefits and long-term growth within a stable Hawaii-based organization.