Client Services Manager

bayada home health care; Willow Grove (PA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Career growth

Health insurance

Paid time off

Life insurance

401(k) with company match

Direct deposit

Job summary

BAYADA Home Health Care is seeking a Client Services Manager for our Willow Grove Pediatrics office. This on-site, Monday–Friday 8:30am–5pm position provides hands-on healthcare leadership experience and opportunities for growth.

As a Client Services Manager, you will coordinate client services, scheduling, and staffing, while supporting field staff and building strong client/family relationships. A Bachelor's degree and proficiency with Microsoft Office are required, along with a focus on

Qualifications

• Bachelor’s degree required.
• Customer service experience preferred.
• Strong interpersonal, organizational, and communication skills.
• Proven ability to build relationships and achieve goals.
• Growth mindset and interest in healthcare leadership.
• Ambition, initiative, and willingness to learn.
• Proficiency with Microsoft Office and data entry.
• Comfortable with phone outreach and relationship-building.

Responsibilities

• Coordinate and assist with client services, scheduling, and staffing needs.
• Support field staff in delivering high-quality home health services.
• Gain exposure to day-to-day office operations and healthcare management.
• Build strong relationships with clients, families, and field employees.
• Support employee engagement, recognition, and retention initiatives.
• Assist with administrative responsibilities, documentation, and data entry.
• Take on new responsibilities and develop leadership skills as you grow.

Skills

Customer service

Interpersonal skills

Organizational skills

Communication skills

Phone communication

Education

Bachelor’s degree

Tools

Microsoft Office

Job description

Client Services Manager

BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Willow Grove, PA Pediatrics office. This is an on-site Monday–Friday, 8:30am–5pm opportunity designed for someone who is motivated to learn, grow, and build a career in healthcare leadership.

Build Your Career at BAYADA

The Client Service role is more than a starting position — it’s an opportunity to gain hands-on experience, learn the business, and prepare for your next step. Through mentorship, training, and exposure to multiple areas of office operations, you’ll develop skills in client services, scheduling, staffing, employee engagement, and team management.

What You’ll Do

• Coordinate and assist with client services, scheduling, and staffing needs
• Support field staff in delivering high-quality home health services
• Gain exposure to day-to-day office operations and healthcare management
• Build strong relationships with clients, families, and field employees
• Support employee engagement, recognition, and retention initiatives
• Assist with administrative responsibilities, documentation, and data entry
• Take on new responsibilities and develop leadership skills as you grow in the role

What We’re Looking For

• Bachelor’s degree required
• Customer service experience preferred
• Strong interpersonal, organizational, and communication skills
• Demonstrated ability to achieve goals and build professional relationships
• A growth mindset and genuine interest in developing a career in healthcare leadership
• Ambition, initiative, and willingness to learn and take on new challenges
• Proficiency with Microsoft Office and strong computer/data entry skills
• Comfortable with phone communication and relationship-building outreach

Why Join BAYADA?

At BAYADA, we believe in investing in our people and creating opportunities to grow. You’ll receive hands-on training, mentorship, and opportunities to expand your skills while working alongside an experienced team.

BAYADA offers:

• Career growth and professional development opportunities
• Paid holidays, vacation, and sick time
• Medical, dental, and vision insurance
• Employer-paid life insurance
• 401(k) with company match
• Direct deposit
• Employee Assistance Program (EAP)

Ready to take the first step toward a career in healthcare leadership? Join BAYADA and grow with us.

#LI-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.