Client Services Manager

KBC Advisors, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

KBC Advisors seeks a Client Services Manager to lead the client services function for our Villanova, PA office. You will partner with market leadership to drive transaction execution, marketing quality and day-to-day office operations.

You will mentor a team of Client Services Coordinators, build scalable systems, and own office operations, ensuring brand standards and proactive client service across the market.

Qualifications

• Bachelor’s degree in Business or Marketing or related field.
• Minimum five years supporting or managing commercial brokerage transactions and/or office operations.
• Active real estate license or ability to obtain one within 120 days.

Responsibilities

• Serve as the primary operational point of contact for market leadership, brokers and other team members on client services and office operations.
• Partner with market leadership on operational strategy and business priorities.
• Maintain full visibility across active transactions, listings and deliverables.
• Own the quality and timeliness of transaction deliverables across the broker team.
• Oversee marketing materials production and ensure brand consistency.
• Manage property listing websites, marketing budgets and campaign execution.
• Coordinate and lead client-facing events and project activities.
• Drive adoption of KBC platforms, tools, and processes.
• Maintain local market data accuracy with Market Insights and Data teams.
• Contribute to enhancements of KBC's proprietary database and identify improvements.
• Provide mentorship to Client Services Coordinators.
• Contribute to cross-market Client Services standards.

Skills

Leadership

Organization

Interpersonal skills

Written communication

Verbal communication

Team mentoring

Education

Bachelor's degree in Business or Marketing

Five+ years in commercial brokerage / office operations

Tools

Adobe Photoshop

InDesign

Microsoft Office Suite (Excel, Word, Outlook)

CoStar

LoopNet

Matterport

Job description

KBC Advisors is seeking a Client Services Manager to lead the client services function for our Villanova, PA office! We offer a dynamic, innovative environment with a company that is reimagining industrial real estate.

As a Client Services Manager at KBC, you will serve as the operational leader for the local brokerage team, partnering directly with market leadership to drive transaction execution, marketing quality and day-to-day office operations. We're looking for an experienced, proactive professional who can run the office with full ownership, build systems that scale and mentor a team of Client Services Coordinators.

KBC Advisors is a modern, nimble purpose-built firm. We pride ourselves on doing things differently. We want team members with diverse views and experiences who can bring new ideas to the table. We value what makes each of us unique and use it to drive our innovative approach to commercial real estate.

Essential Duties and Responsibilities

• Serve as the primary operational point of contact for market leadership, brokers and other team members on all client services, transaction and office operations matters
• Partner directly with market leadership on operational strategy, business priorities and office decisions
• Maintain full visibility across all active transactions, listings and deliverables in the market
• Own the quality and timeliness of transaction deliverables across the broker team
• Oversee production of marketing materials including flyers, proposals and online/email campaigns by partnering with the KBC marketing and client services teams; maintain KBC brand and messaging
• Manage property listing websites, marketing budgets and campaign execution
• Coordinate and lead client-facing events, tours and project-related activities
• Serve as the market's go-to resource on KBC platforms, tools and processes; drive adoption and maintenance
• Maintain local market data accuracy, partnering with Market Insights and Data teams for best practices
• Contribute to enhancements of KBC's proprietary database and identify process and tool improvement opportunities
• Provide guidance and mentorship to Client Services Coordinators in the market
• Contribute to broader Client Services platform standards and cross-market initiatives

Preferred Qualifications

• Strong leadership, organization and interpersonal skills
• Strong written and verbal communication skills
• Experience with Adobe Creative Products including Photoshop and InDesign preferred
• Proficient experience/skills with Microsoft Office Suite (including Excel, Word, Outlook)
• Experience with CoStar, LoopNet and property database systems preferred
• Experience with Matterport preferred
• Prior experience managing, training or mentoring a team preferred

Education and Experience

A Bachelor's degree from a college or university, preferably in Business or Marketing (or similar field)

Five or more years of prior experience, ideally supporting or managing commercial brokerage transactions and/or office operations

Applicants must hold an active real estate license or have the ability and willingness to obtain one within the required timeframe (usually 120 days)