Client Services Lead — CRE Operations

Kbc Advisors Llc; Philadelphia (Philadelphia County); On-site; USD 90,000 - 140,000; Full time

Job summary

KBC Advisors in Philadelphia is seeking a Client Services Manager to lead the client services function for our Villanova, PA office. You will partner with market leadership to drive transaction execution and marketing quality while overseeing day-to-day office operations.

You will mentor Client Services Coordinators, build scalable systems, manage marketing materials and campaigns, and ensure data accuracy across listings and platforms.

Qualifications

• Bachelor's degree in Business or Marketing (or similar field).
• 5+ years of experience in commercial brokerage transactions and/or office operations.
• Active real estate license or ability to obtain one within 120 days.

Responsibilities

• Serve as the primary operational point of contact for market leadership, brokers and other team members on all client services, transaction and office operations matters.
• Partner directly with market leadership on operational strategy, business priorities and office decisions.
• Maintain full visibility across all active transactions, listings and deliverables in the market.
• Own the quality and timeliness of transaction deliverables across the broker team.
• Oversee production of marketing materials including flyers, proposals and online/email campaigns by partnering with the KBC marketing and client services teams; maintain KBC brand and messaging.
• Manage property listing websites, marketing budgets and campaign execution.
• Coordinate and lead client-facing events, tours and project-related activities.
• Serve as the market's go-to resource on KBC platforms, tools and processes; drive adoption and maintenance.
• Maintain local market data accuracy, partnering with Market Insights and Data teams for best practices.
• Contribute to enhancements of KBC's proprietary database and identify process and tool improvement opportunities.
• Provide guidance and mentorship to Client Services Coordinators in the market.
• Contribute to broader Client Services platform standards and cross-market initiatives.

Skills

Leadership

Written and verbal communication

Adobe Photoshop

InDesign

Microsoft Office

CoStar

LoopNet

Property databases

Matterport

Education

Bachelor's degree in Business or Marketing

Job description

KBC Advisors in Philadelphia is seeking a Client Services Manager to lead the client services function for our Villanova, PA office. You will partner with market leadership to drive transaction execution and marketing quality while overseeing day-to-day office operations.

You will mentor Client Services Coordinators, build scalable systems, manage marketing materials and campaigns, and ensure data accuracy across listings and platforms.