Client Services Lead, CRE Operations & Strategy

KBC Advisors, Inc.; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

KBC Advisors seeks a Client Services Manager to lead the client services function for our Villanova, PA office. You will partner with market leadership to drive transaction execution, marketing quality and day-to-day office operations.

You will mentor a team of Client Services Coordinators, build scalable systems, and own office operations, ensuring brand standards and proactive client service across the market.

Qualifications

• Bachelor’s degree in Business or Marketing or related field.
• Minimum five years supporting or managing commercial brokerage transactions and/or office operations.
• Active real estate license or ability to obtain one within 120 days.

Responsibilities

• Serve as the primary operational point of contact for market leadership, brokers and other team members on client services and office operations.
• Partner with market leadership on operational strategy and business priorities.
• Maintain full visibility across active transactions, listings and deliverables.
• Own the quality and timeliness of transaction deliverables across the broker team.
• Oversee marketing materials production and ensure brand consistency.
• Manage property listing websites, marketing budgets and campaign execution.
• Coordinate and lead client-facing events and project activities.
• Drive adoption of KBC platforms, tools, and processes.
• Maintain local market data accuracy with Market Insights and Data teams.
• Contribute to enhancements of KBC's proprietary database and identify improvements.
• Provide mentorship to Client Services Coordinators.
• Contribute to cross-market Client Services standards.

Skills

Leadership

Organization

Interpersonal skills

Written communication

Verbal communication

Team mentoring

Education

Bachelor's degree in Business or Marketing

Five+ years in commercial brokerage / office operations

Tools

Adobe Photoshop

InDesign

Microsoft Office Suite (Excel, Word, Outlook)

CoStar

LoopNet

Matterport

Job description

KBC Advisors seeks a Client Services Manager to lead the client services function for our Villanova, PA office. You will partner with market leadership to drive transaction execution, marketing quality and day-to-day office operations.

You will mentor a team of Client Services Coordinators, build scalable systems, and own office operations, ensuring brand standards and proactive client service across the market.