Client Services Manager

PDS Consulting Of Morristown; Morristown (TN); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Paid vacation and personal time off

Healthcare

401K retirement benefits

Paid holidays

Company logo clothing and vehicle

Job summary

PDS Consulting Of Morristown is seeking a Client Services Manager to support customers, sales, and daily operations from Morristown, TN. You will act as the primary client contact, manage accounts and renewals, and help improve processes and client experience.

The role emphasizes client-focused service, organization, and the ability to learn and grow with training provided. On-site position with benefits and a focus on teamwork.

Qualifications

• Two-year degree preferred.
• 1+ years of relevant B2B customer service experience preferred.
• Experience in client services, account management, or administration is helpful.
• Excellent communication and professional phone etiquette.
• Strong organization and detail orientation with the ability to multitask.

Responsibilities

• Serve as a primary client contact by phone, email, and chat.
• Build and maintain strong client and vendor relationships through responsive service.
• Manage customer accounts, orders, agreements, renewals, and related documentation.
• Assist with technology products and services to support fulfillment.
• Maintain accurate client and vendor records in company systems.
• Support management and sales with reporting and administrative tasks.
• Identify opportunities for client growth and communicate to the team.
• Assist with contracts, renewals, and service arrangements.
• Provide client support for PDS technology products and processes.
• Help improve internal processes and the client experience.
• Handle confidential information professionally and support special projects.

Skills

Communication skills

Organization

Time management

Detail oriented

Independent work

Education

Two-year degree

Tools

Microsoft 365

CRM platforms

Online management systems

Job description

Job Description:

PDS is seeking an organized, proactive, and client-focused Client Services Manager to support our customers, sales team, and daily operations. This role serves as a primary client contact while managing accounts, orders, agreements, and administrative processes.

Training & Development:

PDS values a willingness to learn and grow. We understand that candidates may not have experience in every area of the position and are willing to provide training and guidance in areas where additional knowledge or development may be needed. We encourage candidates who meet the core qualifications and are motivated to learn to apply.

Key Responsibilities:

• Serve as a primary point of contact for clients and vendors by phone, email, and chat.
• Build and maintain strong client and vendor relationships through responsive service and follow-up.
• Manage customer accounts, orders, agreements, renewals, and related documentation.
• Assist with technology-related products and services to support accurate and timely fulfillment.
• Maintain accurate client and vendor records, communications, and account information within company systems.
• Support management and sales with reporting, administrative tasks, account development, and business development activities.
• Identify opportunities for client growth and communicate them to the appropriate team members.
• Assist with contracts, renewals, and service arrangements.
• Provide client support for PDS technology products, services, software, and processes.
• Help improve internal processes, efficiency, and the overall client experience.
• Handle confidential business information professionally.
• Assist with special projects and other duties as needed.

Qualifications:

• Two-year degree- Preferred
• 1+ years of relevant experience in B2B customer service- Preferred
• Client services, account management, administration, or a related field- Prefered
• Excellent communication skills and professional phone etiquette.
• Strong customer service, organization, time management, and attention to detail.
• Ability to manage multiple priorities, solve problems, and work independently.
• Comfortable learning and using technology, Microsoft 365, CRM platforms, and online management systems.
• Technology or IT industry experience is preferred.
• Management or supervisory experience is preferred but not required.
• Professional, dependable, adaptable, and team-oriented.
• Valid driver’s license and acceptable driving record when driving is required.
• Employment is subject to company-required background and drug screening.

Join PDS and help us provide exceptional service, strengthen client relationships, and support the continued growth of our organization.

Please review the full job description for complete duties and requirements.

Position Information:

Salary dependent on individual qualifications. This position is a non-except hourly or exempt salary position based on experience. Current federal law requires identification and eligibility verification prior to employment. Only US citizens authorized to work in the United States may be employed. This Morristown, TN based position is not a remote work position.

Benefits:

• Paid vacation and personal time off
• healthcare
• 401K retirement benefits
• paid holidays
• Company logo clothing and vehicle is provided for work purposes.