Client Services Manager

Storylink Creative; Maple Grove (MN); On-site; USD 85,000 - 120,000; Full time

Job summary

Storylink Creative in Maple Grove, MN seeks a Client Services Manager to lead the delivery and account teams, nurture key client relationships, and coordinate internal partners to deliver standout brand experiences.

You will drive client satisfaction, retention, and growth while guiding Account Managers, Project Managers, and cross‑functional teams through strategic problem solving, proactive communication, and rigorous execution.

Qualifications

• Bachelor’s degree required.
• 5+ years in client services, account management, project management, trade shows, events, or experiential marketing.
• Strong communication and relationship management skills.
• Proficiency with NetSuite, Workfront, Smartsheet, or similar platforms.
• Excellent written and oral communication skills.
• Strong organizational and time management skills.
• Strong analytical and budgeting, planning and project coordination skills.

Responsibilities

• Provide leadership to Account Managers and Project Managers.
• Manage key client relationships and ensure high-quality service.
• Coordinate cross-functional teams to deliver projects on time and within scope.
• Support client retention, growth, and satisfaction.
• Lead client status meetings and business reviews.
• Develop strategic account plans and proposals.
• Manage project scope, timelines, and budgets.
• Maintain CRM records and monitor activity.

Skills

Client relations

Account management

Project coordination

Communication

Budgeting

CRM tooling

Education

Bachelor’s Degree

Tools

NetSuite

Workfront

Smartsheet

Job description

Storylink is a brand engagement agency located in the Twin Cities. We design and build custom brand engagement exhibits, digital assets, and activations. We are an EOS company, using the Entrepreneurial Operating System to create clarity, accountability, discipline, and alignment across our team. Our company culture is rooted in our values and has a growth mindset! If you thrive in a growing, dynamic team environment and possess a strong desire to succeed, we would love to meet you!

As a Client Services Manager, you will manage our delivery team and lead the Account Managers and Project Manager teams, manage key client relationships, and coordinate internal partners to deliver high-quality brand engagement experiences. This role supports client satisfaction, retention, and account growth while helping Account Managers deliver consistent, proactive client support. This role reports to the Director of Business Development and is ideal for someone who enjoys client communication, team leadership, project coordination, strategic problem-solving, and contributing to a collaborative, growing organization. The Client Services Manager is hands-on, responsive, and accountable for helping drive client satisfaction, retention, account growth, and Account Manager development.

Core Values

• Dedication to Partnerships
• Creative Problem Solving
• Commitment to Excellence
• Proactive

Job Type: Full-time

** THIS IS AN ONSITE POSITION IN MAPLE GROVE, MN **

• This role requires approximately 30% travel to support trade shows, events, and related client activities.

Primary Roles & Responsibilities:

• Provide direct leadership, coaching, and support to Account Managers, who report to the Client Services Manager.
• Set clear expectations for Account Managers and help ensure consistent client service standards across assigned accounts.
• Manage day-to-day client relationships and serve as a primary point of contact for assigned accounts.
• Support retention and growth of existing Storylink accounts by understanding client needs and identifying opportunities for additional products and services.
• Collaborate with Account Managers, Project Managers, Creative, Operations, Accounting, and other internal teams to deliver client expectations on time and within scope.
• Lead client status meetings, business reviews, planning conversations, and post-project follow-ups.
• Develop and maintain strong multi-tier relationships within assigned accounts.
• Assist in developing client marketing programs, strategic recommendations, proposals, and scopes of work that support client-established goals.
• Coordinate project scope, timelines, deliverables, pricing inputs, and internal handoffs with appropriate department leads.
• Monitor account activity, client feedback, budget considerations, and CRM information to support accurate planning and communication.
• Help resolve client questions, concerns, and escalations by coordinating internal resources and communicating next steps clearly.
• Demonstrate and communicate Storylink’s brand promise, services, products, and culture.
• Provide experiential marketing consultation and support clients before, during, and after events.
• Assist in creating and maintaining strategic account plans for pillar accounts while keeping CRM records current.
• Travel as necessary to support client marketing activities, show planning, and on-site client needs.
• Support process improvements that strengthen client service delivery and business results.
• Participate in Storylink’s EOS rhythm by supporting Rocks, scorecards, weekly meetings, issue solving, and team accountability within the Client Services function.
• Understand and live Storylink’s Core Values while contributing to a culture of accountability, collaboration, and continuous improvement.

Requirements:

• Bachelor’s Degree
• 5+ years of professional experience in client services, account management, project management, trade show, event, or experiential marketing environment.
• Strong communication and relationship management skills
• Proficiency with tools such as NetSuite, Workfront, Smartsheet, or similar platforms.
• Excellent written and oral communication skills.
• Excellent organizational and time management skills.
• Strong analytical, prioritization, interpersonal, problem-solving, presentation, budgeting, project coordination, and planning skills.

Additional Skills & Responsibilities:

• Perform administrative and maintenance duties as needed.
• Must be able to develop and maintain collaborative relationships with peers and colleagues across the organization.
• Grow and maintain vendor relationships.
• Participate in Project and Program Retrospectives and develop action plans based on learnings.
• Support Client Services, F&A, and SLT as needed.
• Comfortable with detailed and complex project planning and execution.
• Strong attention to detail and research skills.
• Self-starter who asks questions and can prioritize goals dynamically as conditions change.
• Eagerness to learn and play a part in process development and integration.
• Able to problem-solve independently (and be proactive in problem-solving).
• Maintain the confidentiality of all company proprietary information.
• Able to prioritize workloads efficiently and work independently.
• Able to work well and maintain composure under pressure.

Examples of Strategic Activities:

• Support annual program management for assigned Storylink pillar accounts.
• Coordinate annual business reviews, planning meetings, quarterly updates, and ongoing client communication.
• Maintain awareness of client fiscal calendars, planning cycles, and key deadlines.
• Partner with clients and internal teams on proactive trade show budgeting, show planning, pre-show/during-show/post-show marketing efforts, and complementary brand engagement solutions.
• Coordinate with accounting to support timely, accurate invoicing aligned with client budget requirements.
• Identify opportunities to expand work with existing Storylink client accounts and communicate those opportunities to leadership or business development partners.
• Proactively recommend solutions that help clients meet objectives and enhance their brand engagement efforts.
• Work with clients to develop brand engagement plans that support their short- and long-term goals.
• Understand key customer requirements and communicate them clearly across internal teams.
• Build strong, trusting relationships with client stakeholders and internal partners.
• Assist in preparing and presenting proposals, scopes of work, RFPs, RFIs, and referred client opportunities.

Physical Requirements:

• Ability to complete tasks with or without reasonable accommodations
• Prolonged periods of sitting at a desk and working on a computer.
• Access and navigate each department at the organization’s facilities
• Comfortable with travel

Exhibit Partners LLC, {DBA Storylink and Storylink Creative} is an Equal Opportunity Employer, committed to creating a diverse and inclusive company culture. We do not discriminate against candidates because of disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.