Client Services Manager

Interim HealthCare Inc.; Irvine (CA); Hybrid; USD 34,000 - 49,000; Full time

Benefits offered by this job

Mileage reimbursement

Comprehensive benefits

Paid training and development

Hybrid role

Sign-on bonus

Job summary

Interim HealthCare Inc. in Irvine, CA is seeking a Client Services Manager to connect families with home-based care, coordinate onboarding and ongoing service delivery, and partner with caregivers and healthcare providers.

This role blends office, field, and community work to improve senior care access. You will build trusted relationships with clients, families, and referral sources while managing care plans, scheduling, and program outreach in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent combination of education and experience
• One year of home care experience or three years of supervisory experience in healthcare or related industry
• Experience building professional relationships within healthcare or community-based organizations
• Demonstrated ability to build trust and develop strong relationships with clients, families, and community partners
• Strong communication, relationship-building, and customer service skills
• Excellent organizational, problem-solving, and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license and reliable transportation for local travel
• Familiarity with the Orange County healthcare market is a plus

Responsibilities

• Serve as a trusted resource for clients and families, helping navigate care needs and access quality support
• Coordinate client onboarding, care planning, caregiver scheduling, and ongoing service delivery; conduct client visits and follow-up communications to ensure satisfaction
• Collaborate with caregivers and office staff to address care needs, scheduling changes, and service concerns
• Build and maintain relationships with referral sources, including hospitals, physician offices, case managers, social workers, rehabilitation providers, and senior living communities
• Represent Interim HealthCare in the community through outreach visits, networking events, and educational programs
• Increase awareness of Interim HealthCare services and support local growth initiatives through community engagement and referral development
• Track referral activity and contribute to achievement of client service and business growth goals

Skills

Communication

Relationship-building

Customer service

Education

Bachelor's degree or equivalent

Job description

Help seniors remain safe, independent, and cared for at home.

At Interim HealthCare, we believe home is where people heal, thrive, and maintain their quality of life. As a Client Services Manager, you'll play a vital role in helping seniors and families access the care and support they need while building trusted relationships throughout the healthcare community.

In this unique role, you'll combine client care coordination with community outreach—serving as a resource for families, a partner to caregivers, and an ambassador for Interim HealthCare. If you're passionate about helping others, building meaningful relationships, and making a real difference in your community, we'd love to meet you.

What We Offer

• Salary: $30 per hour, with a performance incentive opportunity of $5,000-$10,000 annually $2,000 sign-on bonus (paid after 90 days)
• Mileage reimbursement for community outreach and client visits
• Comprehensive benefits, including Medical, Dental, Life Insurance, 401(k), PTO, and Sick Leave
• Paid training and ongoing professional development
• Hybrid role combining office, field, and community-based responsibilities

What You'll Do

• Serve as a trusted resource for clients and families, helping them navigate care needs and access quality support.
• Coordinate client onboarding, care planning, caregiver scheduling, and ongoing service delivery. Conduct client visits and follow-up communications to ensure client satisfaction and service quality.
• Collaborate with caregivers and office staff to address care needs, scheduling changes, and service concerns.
• Build and maintain relationships with referral sources, including hospitals, physician offices, case managers, social workers, rehabilitation providers, and senior living communities.
• Represent Interim HealthCare in the community through outreach visits, networking events, and educational programs.
• Increase awareness of Interim HealthCare services and support local growth initiatives through community engagement and referral development.
• Track referral activity and contribute to the achievement of client service and business growth goals.

What We're Looking For

• Bachelor's degree or equivalent combination of education and relevant experience
• One (1) year of home care experience or three (3) years of supervisory experience in healthcare, staffing, or a related industry
• Experience building professional relationships within healthcare or community-based organizations preferred
• Demonstrated ability to build trust and develop strong relationships with clients, families, and community partners
• Strong communication, relationship-building, and customer service skills
• Excellent organizational, problem-solving, and time management abilities
• Ability to manage multiple priorities in a fast-paced environment
• Valid driver's license and reliable transportation for local travel
• Familiarity with the Orange County healthcare market is a plus

Why Work for Interim HealthCare?

At Interim HealthCare, you'll enjoy the best of both worlds—the strength, stability, and resources of the nation's first home care company, combined with the support and personal connection of a locally owned and operated office.

Backed by nearly 60 years of experience and a trusted national network, you'll have the opportunity to make a meaningful impact while working alongside local leaders who are passionate about serving their community. Here, your work matters, your contributions are recognized, and your growth is supported.

National strength. Local leadership. Purpose-driven work.

Interim HealthCare is an Equal Opportunity Employer and is committed to fostering an inclusive workplace for all employees and applicants.