Client Services Manager

espell multilingual communications; Indiana (PA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Professional development

Remote working flexibility

Competitive compensation

Job summary

espell delivers multilingual communications services in 150+ languages worldwide. We are trusted experts in multilingual copywriting, localization, translation technology and related services.

This is a full-time position with HQ in Budapest, and the role is designed for remote collaboration across global enterprise clients. As client services manager you will provide prompt and excellent service to espell’s enterprise clients, negotiate rates and deadlines, resolve complex issues, follow up to

Qualifications

• Demonstrated background in multilingual communications, translation and localization.
• Understanding of translation workflows, quality processes, technology and solutions.
• Ability to manage customer relationships successfully.
• Outstanding communication and negotiation skills.
• Ability to research, analyse and prioritise opportunities with clients.
• Innovative, creative thinking and proactive problem solving.
• Empathy and ability to anticipate client needs.
• Outstanding organisational and time management skills.
• Fluency in English required; German or other languages are an advantage.

Responsibilities

• Provide prompt and excellent client services to espell’s global enterprise clients to deliver exceptional client experience.
• Negotiate rates and deadlines with prospective and current clients.
• Efficiently and professionally resolve complex client issues.
• Follow up with clients to ensure satisfaction with delivery, quality and customer service.
• Develop new business opportunities and grow new business from existing clients.
• Prepare regular reports on account performance, revenue forecasts, and client feedback.
• Stay updated on industry trends and competitors to build business strategies and maintain a competitive edge.

Skills

Multilingual communications

Client relationship management

Negotiation skills

Communication

Research and analysis

Time management

Empathy

Industry awareness

Tech-savvy

Job description

espell delivers multilingual communications services in 150+ languages worldwide. We are trusted experts in multilingual copywriting, advanced SEO services, localization, translation technology and related services.

Now espell is seeking a client services manager to join our team.

Responsibilities

• provide prompt and excellent client services to espell’s global enterprise clients to deliver exceptional client experience
• negotiate rates and deadlines with prospective and current clients
• efficiently and professionally resolve complex client issues
• follow up with clients to ensure their satisfaction with delivery, quality and customer service
• develop new business opportunities and grow new business from existing clients
• prepare regular reports on account performance, revenue forecasts, and client feedback
• stay updated on industry trends and competitors to build business strategies and maintain a competitive edge
  

Requirements

• demonstrated background in multilingual communications, and/or translation and localization
• understanding of translation workflows, quality processes, technology and solutions
• ability to successfully manage customer relationships
• outstanding communication and negotiation skills
• ability to research, analyse and prioritize opportunities with clients
• innovative, creative thinking skills
• empathy and ability to anticipate the needs of clients
• outstanding organizational and time management skills
• fluency in English is a must, German or other languages is an advantage
• excellent computer literacy
  

Benefits

• professional development and growth opportunities
• flexibility in working hours and remote working
• competitive compensation package
  

This is a full-time position with HQ in Budapest.

As co-founder of WeAreOpen, espell is an equal opportunity employer.