Client Services Manager

365 Health Services; Allentown (Lehigh County); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Insurance Packages

Paid Time Off

401K

Job summary

365 Health Services is seeking an energetic Client Services Manager to lead recruitment efforts for healthcare professionals and ensure staffing needs are met across contracts.

The role includes on-call duties outside business hours, relationship-building with clients and referrals, and maintaining compliance with HIPAA and agency policies. This position follows a Monday–Friday schedule with on-call responsibilities as needed.

Qualifications

• Bachelor's degree preferred.
• High integrity required.
• Solution-oriented mindset essential.
• Ability to thrive and collaborate in a fast-paced environment.

Responsibilities

• Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs.
• Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates.
• Responsible for on-call duties during non-business hours and weekends as needed.
• Matches and evaluates candidate skills to client and consumer needs through screening and interviewing.
• Completes necessary reference checks on candidate’s background and work experience.
• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts.
• Negotiates salary, terms and conditions of employment with candidates.
• Schedules direct care workers and field staff for initial placement and ongoing assignments.
• Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate.
• Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities.
• Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance.
• Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record.
• Incorporates direct care worker and field staff retention strategy into daily routine.
• Responsible for learning all functionalities and operations of the branch office.
• Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads.
• Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines.
• Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws.
• Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines.

Skills

High integrity

Solution-oriented

Fast-paced collaboration

Education

Bachelor's Degree (preferred)

Job description

365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.

Qualifications For Client Services Manager (csm)

• High integrity
• Solution-oriented
• Ability to thrive and collaborate in a fast-paced environment
• Bachelor's Degree, preferred

Primary Duties And Responsibilities

• -Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
• -Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
• -Responsible for on-call duties during non-business hours and weekends as needed.
• Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
• -Completes necessary reference checks on candidate’s background and work experience
• Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
• -Negotiates salary, terms and conditions of employment with candidates
• -Schedules direct care workers and field staff for initial placement and ongoing assignments
• Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
• -Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
• -Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
• -Documents candidate, direct care worker, field staff and client correspondence and activities within the system of record
• -Incorporates direct care worker and field staff retention strategy into daily routine
• Responsible for learning all functionalities and operations of the branch office
• -Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
• -Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
• -Ensures all services, functions, and employee practices are in accordance with Aff irmative Action policies and laws
• -Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines

• Health Insurance Packages
• Paid Time Off
• 401K

Schedule

• Monday to Friday
• Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)