Client Services & Logistics Manager

Bergen Logistics; Kennesaw (GA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental/vision benefits

401(k) match

Paid time off

EAP program

Job summary

Bergen Logistics is seeking a Client Service Manager in Kennesaw, GA to act as the main liaison between clients, warehouse teams, and technical staff. This role delivers responsive, professional service, maintains strong relationships, and uses analytics to ensure accurate logistics requirements are met.

Ideal candidates have 1–3 years in customer service, a high school diploma, and a proactive, detailed approach.

Qualifications

• '1 to 3 years of relevant experience in customer service'
• 'A high school diploma or equivalent is preferred'
• 'Third Party Logistics experience a plus'
• 'Self-motivated and detailed oriented'
• 'Strong customer service orientation'
• 'Proficient: Computer skills (Microsoft/Google)'

Responsibilities

• Provide liaison between clients and Bergen Logistics teams with responsive, friendly service
• Prepare, analyze, and send daily reports
• Coordinate and monitor warehouse inbound/outbound shipments and ensure on-time delivery
• Monitor WMS system to track SLA and address late orders
• Assist in training new clients on using the WMS
• Respond to client inquiries in a timely fashion
• Review billing to identify issues and ensure accuracy
• Train and coordinate tasks with the Assistant Client Service Manager
• Ensure adherence to company policies and provide high-quality client service

Skills

Organizational skills

Multitasking

Customer service

Communication skills

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Workspace

WMS system

Job description

Bergen Logistics is seeking a Client Service Manager in Kennesaw, GA to act as the main liaison between clients, warehouse teams, and technical staff. This role delivers responsive, professional service, maintains strong relationships, and uses analytics to ensure accurate logistics requirements are met.

Ideal candidates have 1–3 years in customer service, a high school diploma, and a proactive, detailed approach.