Assistant Client Service Manager

Bergen Logistics; Kennesaw (GA); On-site; USD 42,000 - 55,000; Full time

Job summary

Bergen Logistics in Kennesaw, GA is seeking an Assistant Client Service Manager to support the Client Service Manager in daily operations and to serve as liaison with clients when needed.

You will assist in tasks, prepare reports, manage communications, monitor and coordinate inbound/outbound shipments, and help ensure exceptional service. Strong communication and organizational skills are essential, along with a customer-service mindset and teamwork.

Qualifications

• Experience using Microsoft Office (Word, Excel, Outlook).
• Strong communication skills and time management.
• Ability to multitask and stay organized.
• Customer service orientation with attention to detail.
• Self-driven with a collaborative mindset.
• Commitment to Bergen’s teamwork and accountability.

Responsibilities

• Assist Client Service Manager in assigning tasks to the warehouse.
• Prepare, analyze, and send daily reports.
• Create and import flat files for inventory and shipping documents.
• Plan inbound materials and put away receiving.
• Monitor WMS to track SLA.
• Coordinate inbound and outbound shipments.
• Communicate with warehouse teams and escalate issues.
• Collect data and photos as needed.
• Enter warehouse transfers of raw materials.
• Interacting with clients as liaison when needed.

Skills

Strong communication skills

Time management

Multi-tasking

Organizational skills

Customer service orientation

Detail oriented

Self-driven

Tools

Microsoft Office

Job description

We are looking for an Assistant Client Service Manager. This position is essential in supporting our Client Service Manager in day to day operations and ensuring our clients receive exceptional service. In the absence of the Client Service Manager the Assistant Client Service Manager will fill in and be the liaison between Bergen Logistics and our clients.

Duties And Responsibilities

• Assist and help the Client Service Managers assign job tasks and projects to the warehouse.
• Prepare, analyze, and send daily reports.
• Create and import flat files as needed (Inventory, ASNs, Pick tickets).
• Plan and track the inbound materials and put away new receiving.
• Monitor WMS system to track SLA.
• Communicate with warehouse teams and elevate issues.
• Intercept carrier packages as needed.
• Printing orders as needed.
• Coordinate and monitor warehouse Inbound and Outbound shipments.
• Communicate with the warehouse team and elevate any issues.
• Collect and report data and photos as needed.
• Enter warehouse transfers of raw materials.

Requirements

• Experience with Microsoft Office (Word, Excel, and Outlook)
• Strong communication skills
• Strong time management, multi-tasking, and organizational skills
• Strong work ethic with a self-driven desire to succeed.
• Strong customer service orientation
• Detail and results oriented
• Aligned with Bergen’s How We Work Together Principles including: investing in People Development, creating a Safe Environment, treating others with Respect, being able to work as part of a Team, having Trust in others, having Passion for our work and clients, having good Communication skills and having high Accountability for oneself and others.