Client Services & Loan Coordination Specialist

Stock Yards Bank & Trust; Louisville (KY); On-site; USD 35,000 - 48,000; Full time

Job summary

Stock Yards Bank & Trust in Louisville, KY seeks a Client Services Coordinator I to manage daily client relationships and serve as the primary contact for existing clients.

Responsibilities include handling customer inquiries, processing transactions, assisting with loans, and coordinating with internal teams to open accounts and maintain records.

The role requires strong communication, attention to detail, and proficiency with Word, Excel, and Outlook; a high school diploma is required.

Qualifications

• Answer phones and greet customers
• Assist customers with all transactional needs between accounts
• Prepare, maintain, and service loans, including ordering supporting documentation

Responsibilities

• Support the mission and compliance with regulatory policies
• Communicate effectively with customers and colleagues in writing and verbally
• Partner with business lines to service banking needs (opening accounts, maintenance)
• Identify cross-selling opportunities
• Close loans in lender's absence and fund loans per documentation
• Submit documents for processing and manage exception reports
• Provide administrative support to the department

Skills

Customer service

Communication

Time management

Attention to detail

Word

Excel

Outlook

Loan documentation

Education

High School Diploma or GED

College Degree preferred

Tools

Word

Excel

Outlook

Job description

Stock Yards Bank & Trust in Louisville, KY seeks a Client Services Coordinator I to manage daily client relationships and serve as the primary contact for existing clients.

Responsibilities include handling customer inquiries, processing transactions, assisting with loans, and coordinating with internal teams to open accounts and maintain records.

The role requires strong communication, attention to detail, and proficiency with Word, Excel, and Outlook; a high school diploma is required.