Branch Office Manager & Customer Experience Leader

Stock Yards Bank & Trust; Highland Heights (KY); On-site; USD 45,000 - 65,000; Full time

Job summary

Stock Yards Bank & Trust in Kentucky seeks an Office Manager to lead the Retail team, oversee office operations, and develop staff while delivering exceptional service and needs-based selling.

You will retain and grow customer relationships, open and maintain accounts, support lending activities, and coach employees to uphold the bank's 212º service standard. This exempt, full-time role emphasizes supervision and community engagement.

Qualifications

• High School Diploma or GED required.
• 3+ years of retail banking experience.
• 1+ years lending experience.

Responsibilities

• Retain and expand current customer relationships
• Open new accounts, perform account maintenance, process and close loans
• Consultative selling - Engage existing clients and prospects to uncover needs and offer solutions
• Perform Service Associate duties such as deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
• Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees
• Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling
• Lead, exemplify and coach to 212º commitment to service
• Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency

Skills

Microsoft Word

Excel

Outlook

Education

High School Diploma or GED

BS/BA business related

Job description

Stock Yards Bank & Trust in Kentucky seeks an Office Manager to lead the Retail team, oversee office operations, and develop staff while delivering exceptional service and needs-based selling.

You will retain and grow customer relationships, open and maintain accounts, support lending activities, and coach employees to uphold the bank's 212º service standard. This exempt, full-time role emphasizes supervision and community engagement.