Client Services Lead, Stadiums & Arenas

Axs; Los Angeles (CA); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation and sick time

401k with 3% match

FSAs and HSAs

Wellness offerings

Job summary

AXS, headquartered in Downtown Los Angeles, seeks a Client Services Supervisor for Stadiums and Arenas. You will act as a relationship manager and tech support, guiding venue partners and supporting all products and services with frontline, top-notch service.

You’ll coordinate event configurations, mentor staff, and escalate issues while building strong cross-functional partnerships. A strong background in live event ticketing and customer focus is required.

Qualifications

• 4–6 years working in live event ticketing and event programming experience.
• Problem-solving and decision-making skills in a high-pressure environment.
• Ability to balance day-to-day tasks and multitask across multiple clients.
• Commitment to collaboration and teamwork.
• Proficiency with Microsoft Office including Word, Excel, and Outlook.
• Ability to lead, mentor, and coach a team.

Responsibilities

• Assist with event and promotion configuration for full-service clients.
• Facilitate sharing of best practices and advise on event configurations.
• Develop relationships with venue managers and understand their challenges.
• Remain current with all product releases and act as a product expert.
• Respond to client/venue support and services requests.
• Troubleshoot and resolve or escalate technical support issues.
• Track and report all client interactions to ensure high-quality service.
• Assist in monitoring incoming support requests and support junior staff.

Skills

Live event ticketing

Event programming

Customer service

Team leadership

Problem-solving

Education

High School Diploma or equivalent

BA/BS Degree preferred

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

AXS, headquartered in Downtown Los Angeles, seeks a Client Services Supervisor for Stadiums and Arenas. You will act as a relationship manager and tech support, guiding venue partners and supporting all products and services with frontline, top-notch service.

You’ll coordinate event configurations, mentor staff, and escalate issues while building strong cross-functional partnerships. A strong background in live event ticketing and customer focus is required.