Director, Consumer Product

AXS; Los Angeles (CA); On-site; USD 170,000 - 260,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

Vacation and sick time

Company-paid basic life insurance

Voluntary life insurance

Parental leave

401(k) plan (3% employer match)

Flexible spending account

Health savings account

Wellness offerings

Job summary

AXS is seeking a Director of Product Management to lead the conversion, ticket selection and checkout for our entire purchase funnel including LA28. Define a product strategy aligned with business goals and partner with teams to deliver a prioritized roadmap and scalable features.

The candidate will be customer-obsessed, data-driven, and capable of developing high-performing teams while driving exceptional fan experiences across web and mobile platforms.

Qualifications

• 7–10 years in product management for consumer-facing digital products.
• 5+ years leading a team of product managers.
• Strong web and mobile product development and UX knowledge.
• Experience with conversion optimization and personalization.
• Excellent communication, with executive-level presentation experience.
• Background in e-commerce, ticketing, or live entertainment is a plus.

Responsibilities

• Lead your team in prioritizing, managing and executing on the product roadmap for ticket selection and checkout.
• Partner with leadership across engineering, design, product operations, account management, client services, marketing, LA 28, and other stakeholders to validate requirements, develop, test, and launch new features.
• Optimize conversion funnels, personalization, performance, and user engagement to improve fan experiences and business outcomes.
• Conduct user research and analyze data to drive decision-making and continuous improvement.
• Communicate product updates, milestones, and priorities to stakeholders and leadership, showcasing product value.
• Defining KPIs for products within portfolio, ensuring alignment with business goals and strategic initiatives.
• Ensure consistency, usability, and compliance with local regulations across all aspects of the website and mobile app.
• Mentor, coach, and support a high-performing team, helping them achieve their potential by creating opportunities for growth.

Skills

Product management

Team leadership

Web & mobile UX

Conversion optimization

Data-driven decision making

Executive communication

E-commerce / ticketing experience

Job description

AXS connects fans with the artists and teams they love. Each year we sell millions of tickets to thousands of incredible events – from concerts and festivals to sports and theater – at some of the most iconic venues in the world. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment, and we continue to lead the evolution of our industry today.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment.

The Role

We are looking for a Director, Product Management to lead Conversion, inclusive of ticket selection and checkout for our entire purchase funnel including LA28. In this role, you will define a product strategy for your areas of ownership that is in line with business goals and partner with your team to ensure smooth execution of a prioritized roadmap. You will collaborate with cross‑functional teams to prioritize features, determine trade‑offs, ensure proper resourcing, and align dependencies. You will assess opportunities through stakeholder interaction and data analysis.

The ideal candidate is customer‑obsessed, data‑driven, passionate about delivering best‑in‑class consumer experiences, and is skilled in leading and developing high‑performing teams.

What You’ll Be Doing

• Lead your team in prioritizing, managing and executing on the product roadmap for ticket selection and checkout, ensuring features are prioritized based on business goals, customer insights, and market trends
• Partner with leadership across engineering, design, product operations, account management, client services, marketing, LA 28, and other stakeholders to validate requirements, develop, test, and launch new features
• Optimize conversion funnels, personalization, performance, and user engagement to improve fan experiences and business outcomes.
• Conduct user research and analyze data to drive decision‑making and continuous improvement.
• Communicate product updates, milestones, and priorities to stakeholders and leadership, showcasing product value
• Defining KPIs for products within portfolio, ensuring alignment with business goals and strategic initiatives
• Ensure consistency, usability, and compliance with local regulations across all aspects of the website and mobile app
• Mentor, coach, and support a high‑performing team, helping them achieve their potential by creating opportunities for growth

Skills and Experience We're Seeking

• 7–10 years of experience in product management, with a focus on consumer‑facing digital products across web and mobile app platforms
• 5+ years of experience managing a team of product managers
• Strong understanding of web and mobile product development, and UX best practices.
• Experience with conversion optimization, personalization, and user engagement strategies.
• Excellent communication and presentation skills, with significant experience presenting to executive audiences
• Experience in e‑commerce, ticketing, or live entertainment industry is a plus

Pay Scale: $170,000 - $260,000

Bonus: This position is eligible for a bonus under the current bonus plan requirements.

Benefits: We offer a comprehensive benefits package that includes medical, dental, vision insurance, paid holidays, vacation and sick time, company‑paid basic life insurance, voluntary life insurance, parental leave, 401(k) plan (with a 3% employer match), flexible spending and health savings account options, and wellness offerings.

Employer does not offer work visa sponsorship for this position.

What’s in it for You?

• Extraordinary People – we’re not kidding!
• Meaningful Mission – Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
• Development and Learning – Opportunities for learning and leveling up through training and education reimbursement.
• Community & Belonging – A range of Employee Resource Groups (ERGs) that foster connection, inclusion, and professional growth. Access to meaningful volunteer opportunities and community engagement programs to make a positive impact beyond the workplace.

More about AXS

AXS, a subsidiary of AEG, sells millions of tickets each year for 1,600+ premier venues, sports teams, and event organizers across North America, Europe, Asia, Australia and New Zealand. Headquartered in Downtown Los Angeles, California, AXS employs more than 900 professionals in multiple locations worldwide. In each location you’ll find a team of dedicated, diverse employees (we’ve dubbed ourselves “Fanatix”) who create groundbreaking products and services in a fun, fast‑paced environment.

AEG’s policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.