Client Services Lead: Shipping, Billing & Support

Kdc One; Madison Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Kdc/one Groveport is seeking a Client Services Representative to support shipping, purchasing, production, and accounting, acting as the customer’s voice on the site and driving service delivery improvements. The role emphasizes problem-solving, relationship-building, and balancing customer needs with production realities.

Office-based in Groveport, Ohio, the position requires 3+ years in customer service or account management, proficiency with MS Office and SAP, and strong communication skills.

Qualifications

• Bachelor’s degree in Business Management or related field preferred, or 5+ years of account management experience in lieu of a degree.
• Minimum of 3 years in customer service or account management.
• Tech-savvy: Comfortable with Microsoft Office, SAP, and navigating systems.
• Strong communication skills; adaptable and able to manage multiple priorities.

Responsibilities

• Become a key resource for customer support across shipping, purchasing, production, and accounting.
• Act as the customer’s voice within our site by advocating for their needs and ensuring satisfaction.
• Lead internal conversations to remove issues and improve service delivery.
• Own customer relationship, reviewing expectations, resolving issues, and escalating when needed.
• Balance customer needs with production realities by finding smart, efficient solutions.
• Manage and reconcile aged inventory, including billing for slow-moving or obsolete items.
• Handle miscellaneous billing with accuracy and timely documentation.
• Support internal teams with customer insights and updates.
• Partner with Quality and Shipping to ensure on-time delivery.
• Maintain confidentiality of sensitive customer and product data.
• Be flexible, support off-shifts and step in when needed.

Skills

Customer service

Account management

Communication skills

MS Office

SAP

Problem solving

Education

Bachelor’s degree in Business Management or related field

Tools

Microsoft Office

SAP

Job description

Kdc/one Groveport is seeking a Client Services Representative to support shipping, purchasing, production, and accounting, acting as the customer’s voice on the site and driving service delivery improvements. The role emphasizes problem-solving, relationship-building, and balancing customer needs with production realities.

Office-based in Groveport, Ohio, the position requires 3+ years in customer service or account management, proficiency with MS Office and SAP, and strong communication skills.