Client Services Lead: Impactful Coordination & QA

Mama's Kitchen; San Diego (CA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Job summary

Mama’s Kitchen in San Diego, CA is seeking a Client Services Lead Coordinator for full-time, 40 hours/week. The role pays $24.00-$28.00 per hour with benefits including medical, dental, vision and life insurance, PTO, paid sick leave, and holidays.

The employer contributes up to $450 per month toward insurance costs. Responsibilities include QA reviews, data accuracy checks, reporting, training, policy guidance, client support, eligibility screening, intake assessments, and maintaining

Qualifications

• 2 years of experience in social services or related field.
• Ability to learn new software applications.
• Strong understanding of cultural competency with the target population.
• Good communication and interpersonal skills and ability to speak concisely to clients and referral partners.
• Ability to achieve thoroughness and accuracy when tackling tasks.
• Organized with confidential client material.
• Must be dependable and self-motivated.
• Ability to work in multi-person multi-activity space.
• Be able to lift 25 pounds.

Responsibilities

• Performs regular Quality Assurance reviews for program performance and data entry and communicates results with Director of Client Services and Chief Programs Officer.
• Review data kept in software to ensure accuracy.
• Prepare and submit reports as needed.
• Provides training and support for Client Services Coordinators.
• Monitor and recommend policy and procedure changes to ensure compliance with contract requirements.
• Provide day-to-day support to clients.
• Screen client eligibility for services.
• Conduct intake assessments and surveys.
• Document clients and dependents information into related databases.
• Review data kept in software to ensure accuracy.
• Process documents submitted by applicants.
• Maintain client documentation and of all encounters according to organization standards.
• Track client information, files and forms in a confidential manner.
• Initiate outreach and missed deliveries procedures, as needed.
• Maintain relationships with case managers and health care provider referral sources to ensure client documentation is current, educate them on services of Mama’s Kitchen, and accept new referrals.
• Employing good communication skills and diplomacy in interfacing with staff, board members, volunteers, and donors.
• Honoring agency policies and procedures.

Skills

Social services

Communication

Data entry

Confidentiality

Organizational

Multitasking

Lifting ability

Job description

Mama’s Kitchen in San Diego, CA is seeking a Client Services Lead Coordinator for full-time, 40 hours/week. The role pays $24.00-$28.00 per hour with benefits including medical, dental, vision and life insurance, PTO, paid sick leave, and holidays.

The employer contributes up to $450 per month toward insurance costs. Responsibilities include QA reviews, data accuracy checks, reporting, training, policy guidance, client support, eligibility screening, intake assessments, and maintaining