Client Services Lead

Colliers; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

On-site in Orlando

Equal opportunity employer

Job summary

Colliers in Orlando, FL is seeking a Client Services Lead to provide day-to-day support to Brokers and supervise a team of Client Services Coordinators. You will help manage workloads, coordinate transactions, and drive marketing and client service excellence.

The role requires 4+ years in a similar position, a related Bachelor's degree, and a commercial real estate license. Proficiency in Adobe Creative Suite and MS Office is expected, with strong communication and leadership abilities to

Qualifications

• Bachelor’s degree in a related field is required.
• Commercial real estate license is required or preferred.
• Strong customer service and client coordination skills are essential.
• Excellent communication and organizational abilities are expected.
• Ability to manage multiple deadlines and priorities under pressure.
• Proficient in Adobe Creative Suite and MS Office applications.

Responsibilities

• Balance multiple activities and projects for team members and track actions.
• Database management with multiple target populations.
• Draft or edit legal documents related to transactions.
• Coordinate transaction processes and due diligence activities; enter deal sheets and support paperwork.
• Assist with marketing campaigns, schedules, lists, and campaign reports.
• Support Brokers’ listings and marketing plans; create flyers and update records.
• Maintain property listings on websites and update recent transactions.
• Prepare surveys and conduct basic market comparisons and reports.
• Develop pitches and presentations for clients and brokers.
• Train new Client Services Coordinators and provide ongoing support.

Skills

Customer service

Project coordination

Communication

Team leadership

Time management

Education

Bachelor’s degree in related field

Commercial real estate license

Tools

Adobe InDesign

Adobe Photoshop

Adobe Illustrator

Adobe Acrobat

Microsoft Office

Flash

Microsoft Silverlight

Job description

Make your next move an expert one

At Colliers it’s not our success that sets us apart, it’s how we achieve it. Our people are passionate, take ownership and always do what’s right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers’ continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

• This is an onsite role in our Orlando, FL. office***

About You

The Client Services Lead provides day-to-day support as a Client Services Coordinator to Brokers and provides exceptional coaching and functional direction to a group of Client Services Coordinators. The role ensures the smooth running of teams from a functional perspective, provide feedback to team members, and act as a liaison between Brokers and the operational leadership team. The Client Services Lead also plays a key role in helping to manage workloads and re-balancing resources in efforts to optimize organizational performance and to maintain exceptional levels of administrative service.

In this role, you will…

• Balance multiple activities and projects at a time for multiple members of the team and track action items.
• Database management with multiple target populations
• Draft or edit legal documents as applicable to transactions.
• Participate in management and coordination of transaction and due diligence processes, entering deal sheets, submitting completed trade record, and supporting paperwork.
• Assist with marketing campaigns, including scheduling campaigns, maintenance of mailing lists and running campaign reports.
• Assist when required to initiate and manage overall marketing campaign/plan as it relates to Brokers’ listings.
• Maintain records of correspondence, complete marketing update reports and client activity reports.
• Maintain property listings on various websites; update Brokers’ recent transactions on applicable websites.
• Create marketing flyers and update as needed.
• Monitor competitor research and data collection and liaise with appropriate departments to obtain data, such as company and title searches and property particulars (e.g. financial, marketing, research).
• Prepare surveys (lease and sales comparable, availabilities).
• Coordinate market reports and conduct basic comparative analysis.
• Develop pitches and presentations for a varied range of clients and brokers.
• Liaise with clients to coordinate information, organize meetings and obtain required documentation.
• Liaise with Broker(s) and Sales Assistant(s) regarding listing inquiries; set-up and facilitate tours.
• Interface with clients and prospective clients on listings and potential business opportunities.
• Travel as needed between regional office locations to support business activities as assigned.
• Train new hire Client Services Coordinators on all relevant platforms and provide ongoing training and support.
• Provide ongoing trainings and support for all Client Services Coordinators within the regions

What You Bring

• Minimum of 4+ years of experience in a similar position.
• Bachelor’s degree in a related field.
• Holds a commercial real estate license.
• Advanced proficiency with Adobe Creative Suite 4 InDesign, Photoshop, Illustrator, and Acrobat. Adobe
• Flash and/or Microsoft Silverlight expertise is a plus.
• Intermediate to advanced proficiency with Microsoft Office Suite.
• Exceptional customer service, organizational and prioritization skills.
• Ability to work under pressure, deal with multiple deadlines, effectively handles stressful situations, and work with minimal direction/supervision.
• Excellent communication (follow-through and follow-up) skills, and ability to meet commitments and deadlines.
• Ability to solve problems involving several options in situations.
• High degree of professionalism and passion for success.
• Self-starter and team player with a strong attention to detail.

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Applications will be accepted on an ongoing basis.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact [e-mail] for assistance.