Client Services Lead

UDig LLC; Nashville (TN); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Hybrid work environment

$1,500 annual training budget

Mentorship program

Career progression

Job summary

UDig is a technology consulting firm delivering high-impact solutions. As a Client Services Lead, you’ll guide client delivery, grow accounts, and help clients realize the full value of their investments.

You’ll work side-by-side with delivery teams and client executives to blend technical understanding with strategic planning. You’ll lead client relationships, drive delivery excellence, and connect UDIG’s capabilities to client goals.

Qualifications

• 7+ years of experience in consulting, client services, or account management within tech/software/professional services.
• Strong background in delivery management and client relationship growth.
• Proven ability to navigate complex client environments and influence executive stakeholders.
• Experience supporting pre-sales efforts, including opportunity identification and proposal support.
• Expertise in account planning, financial forecasting, and revenue growth strategies.
• Confidence bridging the gap between delivery teams and business stakeholders; clear communication.
• Familiarity with agile delivery environments and project management tools.

Responsibilities

• Lead client relationships as primary point of contact for assigned accounts, building trust and ensuring client needs are met.
• Drive delivery excellence by partnering with Delivery Managers and Technical Leads to keep projects on track and remove blockers.
• Grow client accounts by building and executing account plans to expand UDIG’s footprint.
• Promote strategic value by connecting delivery success to broader business outcomes and best practices.
• Represent UDIG’s brand as a strategic advisor and relationship builder.
• Champion client satisfaction by tracking and measuring engagement success and improving delivery impact.
• Collaborate across teams with sales, marketing, and delivery leadership to drive firm-wide growth in Nashville.

Skills

Client relationships

Delivery management

Executive stakeholder influence

Pre-sales support

Account planning

Financial forecasting

Agile delivery

Azure DevOps

Jira

Notion

Tools

Azure DevOps

Jira

Notion

Job description

Build Relationships. Drive Growth. Deliver Excellence.

AtUDig, client service means more than managing relationships—it’sabout building trust, enabling delivery success, and helping clients realize the full value of their investments. As a Client Services Lead,you’llplay a critical role in leading client delivery, growing accounts, and makingUDigthe partner clients turn to first.

You’llwork side-by-side with delivery teams and client executives, blending technical understanding, consultative leadership, and strategic planning to drive meaningful outcomes.

Why Top Consultants ChooseUDig:

• Career Growth — Own your path withUDigElevate, offering a clear trajectory for career growth and leadership opportunities.
• Consulting with Purpose — Contribute to real solutions that directlyimpactclientsfromyour first day.
• Flexibility & Balance — Hybrid work environment with opportunities for high-caliber in-person collaboration.
• Investment in You — $1,500 annual training budget, mentorship, and hands-on learning.
• Competitive Compensation — Strong salary, performance-based bonuses, and career progression.
• Comprehensive Benefits — PTO, parental leave, 401(k) match, health, dental, vision, and more.

What You’ll Do:

• Lead client relationships. Serve as a primary point of contact for assigned accounts—building trust, offering insight, and ensuring client needs are met with confidence and care.
• Drive delivery excellence. Partner with Delivery Managers and Technical Leads to keep projects on track, proactively remove blockers, and promote a culture of quality and accountability.
• Grow client accounts. Build and execute account plans to expand our footprint,identifynew opportunities, and connectUDig’scapabilities to client goals.
• Promote strategic value. Help clients connect delivery success to broader business outcomes—strengthening our partnerships through insights, best practices, and recommendations.
• RepresentUDig’sbrand. Act as a strategic advisor, storyteller, and relationship builder—bringing energy, clarity, and a long-term mindset to every conversation.
• Champion client satisfaction.Track and measure satisfaction across engagements, helping us continuously raise the bar on delivery impact and client experience.
• Collaborate across teams. Work closely with sales, marketing, and delivery leadership to align efforts and drive firm-wide growth in Nashville.

What You'll Bring:

• 7+ years of experience in consulting, client services, or account management roles within a technology, software development, or professional services environment.
• A strong background in delivery management, operational oversight, and client relationship growth.
• Proven ability to navigate complex client environments, influence executive stakeholders, and drive alignment across teams.
• Experience supporting pre-sales efforts, including opportunity identification, proposal development, and client pitch support.
• Expertise inaccount planning, financial forecasting, and revenue growth strategies.
• Confidence bridging the gap between technical delivery teams and business stakeholders—communicating clearly and acting as a trusted advisor.
• Familiarity with agile delivery environmentsandproject management tools (e.g., Azure DevOps, Jira, Notion).

JoinUDig— Where Consulting Meets Innovation.

UDigis a technology consulting firm dedicated to delivering high-impact solutions that have driven client success for over 20 years. Our team collaborates directly with clients, taking a consultative approach to turning complex challenges into successful projects that deliver business value. By harnessingexpertise, innovation, and connections, we achieve extraordinary outcomes across multiple verticals.

AtUDig,we’remore than consultants —we’reproblem solvers, mentors, and innovators. Ifyou'relooking for a role where your technicalexpertise, leadership, and consulting skills drive real impact,let’stalk.

As set forth in UDig’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

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