Client Services & Lab Support Specialist

Avera St. Luke's; Sioux Falls (SD); On-site; USD 33,000 - 48,000; Full time

Benefits offered by this job

PTO from day 1

5% retirement match

Career development

Job summary

Avera St. Luke's is seeking a Client Services Representative to provide daily customer support, handle billing details, and clarify test orders. You will coordinate with the lab, help reference lab shipments, and ensure accurate entry of data in the system.

The role emphasizes strong communication, teamwork, and reliability in a fast-paced healthcare environment. A sign-on bonus and loan repayment options enhance the package.

Qualifications

• Experience in customer service and lab support is preferred.
• Ability to explain complex information clearly to customers.
• Demonstrated teamwork and effective communication in a clinical setting.

Responsibilities

• Handle daily customer service tasks related to service quality, billing and order entry.
• Obtain missing information from customers and clarify test requirements.
• Act as liaison between customers and laboratory personnel and assist with phlebotomy coordination.

Skills

Communication

Teamwork

Visual acuity

Education

Medical Laboratory Technology degree

MLT certification (AMT/ASCP) within 1 year

Job description

Avera St. Luke's is seeking a Client Services Representative to provide daily customer support, handle billing details, and clarify test orders. You will coordinate with the lab, help reference lab shipments, and ensure accurate entry of data in the system.

The role emphasizes strong communication, teamwork, and reliability in a fast-paced healthcare environment. A sign-on bonus and loan repayment options enhance the package.