Client Services Executive

Marex; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Client Services Executive to join its dynamic team. This role involves supporting the sales team during the onboarding of clients and managing client relationships. You will be responsible for KYC processes and liaising with various internal teams to enhance the client experience. The ideal candidate will have proven experience in onboarding and KYC regulations, excellent communication skills, and the ability to navigate a fast-paced environment. Join a company that values integrity, collaboration, and the development of its people, while contributing to a diverse workforce.

Benefits

Health insurance

401(k) plan

Paid time off

Professional development opportunities

Qualifications

• Proven experience in KYC procedures and regulations.
• Excellent communication skills while liaising with clients.

Responsibilities

• Responsible for the KYC process within Marex Hedging Solutions.
• Act as a key point of contact for client support activities.

Skills

Onboarding/KYC procedures

Communication skills

Microsoft Office applications

Regulatory compliance knowledge

Education

Bachelor's degree

Tools

KYC systems

Job description

About Marex

Marex Group plc (NASDAQ: MRX) is a diversified global financial services platform providing essential liquidity, market access and infrastructure services to clients across energy, commodities and financial markets. The group provides comprehensive breadth and depth of coverage across four core services: clearing, agency and execution, market making, and hedging and investment solutions. It has a leading franchise in many major metals, energy and agricultural products, with access to 60 exchanges. The group provides access to the world’s major commodity markets, covering a broad range of clients that include some of the largest commodity producers, consumers and traders, banks, hedge funds and asset managers. With more than 40 offices worldwide, the group has over 2,300 employees across Europe, Asia and the Americas.

Marex Solutions is a division of Marex specializing in the manufacture and distribution of customized derivative products on Equities, Commodities, Credit, FX, Funds, Fixed Income and Digital Assets. These products are distributed to customers through two specialist channels: Hedging Solutions and Financial Products.

For more information visit www.marex.com

Role Summary

The Client Services Executive will be part of the Marex Hedging Solutions Division based in Brazil. The role is primarily to assist the sales team in the Onboarding phase of the client acquisition stage and periodical reviews and extends to the management of the lifecycle of client relationship and transactions and is a client facing role.

The perimeter encompasses all asset classes and client types under HS current mandate

Responsibilities:

• Responsible for the KYC process within Marex Hedging Solutions across both new Client Onboarding and Periodic Reviews
• Liaising between prospective clients and Sales to gather all information and documentation requirements for the onboarding of clients to the MS platform. Performing periodic reviews for clients by confirming KYC data requirements, collecting relevant KYC information etc.

• Act as a key point of contact for Client support activities originating from clients and across several internal desks (Operations, Margins, Treasury, Compliance, Legal)
• Develop a good understanding of key systems and end to end processes across the Marex Solutions
• Ability to quickly understand and resolve client issues
• Co-ordinate with internal teams with regards to lifecycle management related activities e.g., account opening & closing, KYC period reviews, mandate changes, operational set up, SSIs, Agile etc
• Identify opportunities for improving the customer experience
• Liaise with clients and Marex’s anti-financial crime team regarding sanction/AML queries on payments
• Assist with day-to-day account management activities including expiries, reconciliations, settlements, wire outs, margin calls
• Ensuring compliance with the company’s regulatory requirements under the FCA
• Adhere to the operational risk framework for your role ensuring that all regulatory or company determined parameters are complied with
• Role model for demonstrating highest level standards of integrity and conduct and reflecting Company Values
• At all times complying with the FCA’s Code of Conduct
• To ensure that you are fully aware of and adhere to internal policies that relate to you, your role or any other activities for which you have any level of responsibility
• To report any breaches of policy to Compliance and/ or your supervisor as required
• To escalate risk events immediately
• To provide input to risk management processes, as required.

Skills and Experience

• Proven experience in Onboarding/ KYC procedures and regulations in the UK and under EMIR/MIFID environment
• Display excellent communication skills while liaising with clients
• Ability to interact smoothly and effectively with multiple internal stakeholders involved in the specs of his/her role, namely KYC, QC, EDD, FC, Legal, Credit and sales teams
• Proven knowledge of Microsoft Office applications as well as internal apps and system.
• Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.

Competencies

• Excellent verbal and written communication skills
• A collaborative team player, approachable, self-efficient and influences a positive work environment
• Demonstrates curiosity
• Resilient in a challenging, fast-paced environment
• Excels at building relationships, networking and influencing others
• Strategic collaborator with insight and agility, able to anticipate future challenges, ensuring operational effectiveness

Conduct Rules

You must:

• Act with integrity
• Act with due skill, care and diligence
• Be open and cooperative with the FCA, the PRA and other regulators
• Pay due regard to the interests of customers and treat them fairly
• Observe proper standard of market conduct
• Act to deliver good outcomes for retail customers

Company Values

Acting as a role model for the values of the Company:

Respect - Clients are at the heart of our business, with superior execution and superb client service the foundation of the firm. We respect our clients and always treat them fairly.

Integrity - Doing business the right way is the only way. We hold ourselves to a high ethical standard in everything we do – our clients expect this and we demand it of ourselves.

Collaborative - We work in teams - open and direct communication and the willingness to work hard and collaboratively are the basis for effective teamwork. Working well with others is necessary for us to succeed at what we do.

Developing our People - Our people are the basis of our competitive advantage. We look to “grow our own” and make Marex the place ambitious, hardworking, talented people choose to build their careers.

Adaptable and Nimble - Our size and flexibility is an advantage. We are big enough to support our client’s various needs, and adaptable and nimble enough to respond quickly to changing conditions or requirements. A non-bureaucratic, but well controlled environment fosters initiative as well as employee satisfaction.

Marex is fully committed to the elimination of unlawful or unfair discrimination and values the differences that a diverse workforce brings to the company.

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