Customer Success Executive

WYTLABS; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Join a forward-thinking marketing agency as a Customer Success Executive, where you'll leverage your expertise in SEO and paid advertising to drive success for eCommerce clients. This dynamic role involves managing client relationships, optimizing campaigns, and delivering outstanding results. With a flexible work environment and the opportunity to work with high-profile clients, this position is perfect for those passionate about digital marketing and eager to make a significant impact. Be part of a growing team that values innovation and client satisfaction.

Qualifications

• Minimum 2 years in a marketing agency with a focus on SEO and paid ads.
• Proven track record in managing USA-based clients effectively.

Responsibilities

• Act as primary contact for eCommerce clients, ensuring goals are met.
• Analyse client performance through SEO strategies and paid ad campaigns.

Skills

SEO Strategies

Paid Advertising (Google Ads, Meta Ads)

Client Management

Communication Skills

Problem-Solving Skills

Tools

SEMrush

AHREF

Job description

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We are a forward-thinking marketing agency specialising in the eCommerce niche. Our team is dedicated to delivering outstanding results to our clients by combining expertise in SEO, paid advertising, and email automation services.

Role Overview:

We are seeking a dynamic and experienced Customer Success Executive to join our team. This role requires a strong understanding of SEO and paid ads, as well as a proven track record of success in managing USA-based clients.

Responsibilities:

1. Act as the primary point of contact for assigned eCommerce clients, ensuring their goals are met.
2. Analyse and improve client performance through SEO strategies and paid ad campaigns.
3. Collaborate with internal teams to optimise campaigns, improve conversions, and meet KPIs.
4. Build and maintain strong, long-term client relationships through regular communication and performance reviews.
5. Troubleshoot client concerns and provide timely, effective solutions.
6. Track and report on client campaign performance using analytics tools.
7. Stay updated on industry trends, tools, and best practices.

Requirements:

• Minimum of 2 years of experience working in a marketing agency.
• Strong knowledge of SEO strategies, tools like SEMrush, AHREF, etc., and best practices.
• Hands-on experience managing SEO and paid advertising campaigns (Google Ads, Meta Ads, etc.).
• Exceptional communication and problem-solving skills.
• Ability to work independently and manage multiple clients efficiently.
• Preferred candidates are located in Canada or Europe.
• Availability to start immediately.

Opportunity to work with a growing agency and high-profile eCommerce clients.

Flexible work environment with remote options.

If you are passionate about digital marketing and thrive in a client-facing role, we’d love to hear from you!

Seniority level

• Entry level

Employment type

• Full-time

Industries

• Marketing Services

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