Client Services & Enrollment Associate

Alliant Insurance Services; Wyoming; On-site; USD 40,000 - 60,000; Full time

Job summary

Alliant Insurance Services in Wyoming is seeking a customer service professional to support designated clients and new business, collaborating with the team leader and service colleagues.

The role emphasizes interactions with clients, enrollment materials review, benefits communication, and maintaining accurate HIPAA documents; you will nurture client relationships and support program logistics.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• Two (2) or more years related work experience.
• Encouraged to complete Career Path requirements as communicated by supervisor.
• Valid Insurance License must continue to meet Continuing Education requirements for license renewal.

Responsibilities

• Interacts with clients to respond to inquiries concerning service accounts.
• Manages enrollment materials and medical plan contracts for accuracy and delivery of enrollment kits.
• Coordinates enrollment meetings and communications of benefits.
• Develops and/or prepares client communications.
• Maintains regular contact with clients to enhance relationships.
• Organizes client health programs and wellness events.
• Maintains client information sheets and HIPAA agreements on file.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Time management

Teamwork

Prioritization

Microsoft Office

Education

Bachelor’s degree

Two+ years experience

Insurance license ongoing CE

Tools

Microsoft Office Suite

Job description

Alliant Insurance Services in Wyoming is seeking a customer service professional to support designated clients and new business, collaborating with the team leader and service colleagues.

The role emphasizes interactions with clients, enrollment materials review, benefits communication, and maintaining accurate HIPAA documents; you will nurture client relationships and support program logistics.