Client Services Associate — Employee Benefits

Alliant Insurance Services; Cheyenne (WY); On-site; USD 42,000 - 62,000; Full time

Job summary

Alliant Insurance Services in the United States is seeking a client service professional to support designated clients and new business, collaborating with the team leader and service colleagues to deliver consistent, high‑quality service.

You will handle inquiries, enrollments, and communications, review contracts and enrollment kits, and help maintain HIPAA-compliant client records across lines of coverage.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two or more years related work experience.
• Career Path requirements encouraged as communicated by supervisor.
• Valid Insurance License must continue to meet Continuing Education requirements for license renewal.

Responsibilities

• Interacts with clients to respond to inquiries concerning service accounts.
• Manages transitional insurance company materials such as master application and binder check, termination letters to the terminated insurance companies, reviewing and proofing all employee enrollment materials, delivery of enrollment kits, and reviewing medical plan contracts and employee booklets for accuracy.
• Manages the enrollment process by coordinating the various implementation items such as confirming benefits to be communicated during enrollment meetings, preparing or obtaining employee enrollment materials, coordinating and/or conducting employee meetings, and reviewing medical plan contracts and employee booklets for accuracy.
• Develops and/or prepares communication materials for clients.
• Maintains regular contact with clients to provide service and enhance client relationships.
• Coordinates or assists with organizing client health programs and wellness fairs.
• Creates and maintains client or specific information and/or team book of business information sheets.
• Ensures up to date booklets and HIPAA Business Associate Agreements are on file for all clients for all lines of coverage.
• Maintains all internal reporting systems on clients and policies as determined by the team and ultimately the Supervisor.
• Stays abreast on legislations directly affecting clients and the insurance industry.
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information);

Skills

Verbal & written communication

Customer service

Problem solving

Time management

Microsoft Office

Education

Bachelor's degree or equivalent combination of education and experience

Job description

Alliant Insurance Services in the United States is seeking a client service professional to support designated clients and new business, collaborating with the team leader and service colleagues to deliver consistent, high‑quality service.

You will handle inquiries, enrollments, and communications, review contracts and enrollment kits, and help maintain HIPAA-compliant client records across lines of coverage.