Remote Benefits Advisor I

Alliant Insurance Services; United States; Remote; USD 35,000 - 52,000; Full time

Job summary

Alliant Insurance Services is seeking a Customer Service Associate to provide excellent client support in a confidential, HIPAA-compliant call center environment. You will help HR professionals, employees, and dependents understand their benefits and resolve routine issues with carriers and providers.

You will document interactions, support enrollment questions, respond to emails and letters promptly, and collaborate with colleagues to ensure accurate data, quality service, and adherence to

Qualifications

• Associates degree or equivalent combo of education and experience.
• 1+ year in customer service, preferably employee benefits, handling eligibility and claims.
• Life and Health Claims licensing or accreditation required within 90 days.

Responsibilities

• Provide prompt, professional call center support to Alliant clients.
• Help HR, employees and dependents understand benefits.
• Research routine issues with enrollment, benefits and claims; contact carriers as needed.
• Respond to emails and letters promptly.
• Document issues consistently per department standards.
• File documents according to department standards.
• Assist in developing client-related documentation.
• Follow HIPAA and privacy requirements; attend trainings and meetings.
• Maintain data integrity and system data standards.

Skills

Verbal and written communication

Interpersonal skills

Time management

Troubleshooting new systems

Benefits compliance concepts

Computer literacy

Microsoft Office

Education

Associates degree or equivalent experience

1 year in Customer Service (Employee Benefits)

Life and Health Claims/Accredited Insurance Examiner license within 90 days

Job description

Alliant Insurance Services is seeking a Customer Service Associate to provide excellent client support in a confidential, HIPAA-compliant call center environment. You will help HR professionals, employees, and dependents understand their benefits and resolve routine issues with carriers and providers.

You will document interactions, support enrollment questions, respond to emails and letters promptly, and collaborate with colleagues to ensure accurate data, quality service, and adherence to