Client Services & Dispatch Coordinator

Optus Inc; Jonesboro (AR); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Optus Inc in Jonesboro, AR is looking for a motivated Service Delivery Coordinator who thrives in a fast-paced environment. You will provide exceptional customer service, manage incoming calls, and dispatch tickets to subcontractors.

Ideal candidates must have a high school degree, strong communication skills, and the ability to multi-task. The position offers benefits such as health insurance, 401(k) matching, and paid time off, and it requires on-call rotation participation after 90 days.

Qualifications

• Experience in customer service roles, preferably in telecommunications.
• Strong written and verbal communication skills are required.
• Participation in scheduled on-call rotation during nights and weekends.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Answer incoming calls and triage based on type.
• Dispatch tickets and conduct follow-up calls with subcontractors.
• Update service tickets and manage customer inquiries.

Skills

Customer service skills

Teamwork

Communication skills

Detail-oriented

Multi-tasking

Education

High school degree or equivalent

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Salesforce

Job description

Optus Inc in Jonesboro, AR is looking for a motivated Service Delivery Coordinator who thrives in a fast-paced environment. You will provide exceptional customer service, manage incoming calls, and dispatch tickets to subcontractors.

Ideal candidates must have a high school degree, strong communication skills, and the ability to multi-task. The position offers benefits such as health insurance, 401(k) matching, and paid time off, and it requires on-call rotation participation after 90 days.