Account Coordinator

Compass Group USA; Minneapolis (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Free coffee & pantry

Tickets for sporting events

Volunteer time off

Wellness programs

Job summary

Compass Group USA, the national account management arm for Canteen, offers a dynamic role in the Minneapolis/Charlotte area. The Account Coordinator supports Client Managers on national Fortune 500 client programs, handling projects, escalated service calls, and multi-account priorities.

Ideal candidates bring a strong customer service background, good communication, and proficiency with MS Office and ERP systems.

Qualifications

• High school diploma required; bachelor’s degree preferred.
• With a Bachelor’s degree, six months of equivalent advanced customer service experience is required—one year is preferred.
• Excellent interpersonal communications skills and the ability to build internal and external relationships.
• Timeliness and accuracy with the ability to prioritize and organize workload.
• Proficient with Microsoft Word and Outlook; Excel experience with calculations and VLookup.
• Experience in ERP programs (JDE, SAP, Oracle, PeopleSoft) is strongly preferred.

Responsibilities

• First level escalation for unresolved client issues.
• Resolve issues such as installation delays, service problems, pricing or rate issues.
• Manage projects including new store openings and client rollouts.
• Communicate client expectations to operations and customer service.
• Run reports to verify information and proper system setup.
• Provide status updates to Client Managers and team members.
• Support activities for Client Manager’s clients, including service issues and catalog requests.
• Build relationships with assigned lower-volume clients.

Skills

Customer service

Interpersonal communication

Time management

Education

Bachelor’s degree preferred

High school diploma required

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel (advanced)

ERP systems (JDE SAP Oracle PeopleSoft)

Job description

Let’s talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.
Let’s talk about Perks!
At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry – One block from light rail transit– Dress for your Day – Canteen Avenue C (market) & Foodsby food delivery – Sporting event tickets frequently raffled off – Paid time off to volunteer for corporate sponsored events – Wellness programs … you get the idea!
Let’s talk about Opportunity!
As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you’ll fit right in!
Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Information Technology

great people. great services. great results.
Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

This role can sit in either Charlotte, NC or Minneapolis, MN

An amazing opportunity to join Canteen One’s Client team working with Fortune 500 clients on a national basis! Our Account Coordinators support our Client Managers with program projects, client initiatives, and escalated service calls, while juggling multiple accounts and priorities. And talk about growth opportunities – solid career path!

Essential Duties & Responsibilities

• First level escalation for unresolved client issues
• Resolve issues, such as installation delays, service problems, pricing or rate issues
• Resolve disputes between client locations and vendors
• Manage projects, such as new store openings and new client rollouts
• Communicate the client’s expectations to operations and customer service
• Determine internal resource requirements of projects based upon project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager’s clients, such as: Service issues, product ordering, adding catalog items, ongoing client requests and questions, etc.
• Manage assigned lower-volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels

Qualifications

• High school diploma required; post‑secondary education is strongly preferred, and a Bachelors’ degree preferred
• With a Bachelor’s degree, six months of equivalent advanced customer service experience is required – one year is strongly preferred; with a high school diploma, three years of equivalent advanced customer service experienced is required
• Excellent interpersonal communications skills required with proven ability to develop and maintain positive internal and external work relationships
• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
• Proficient with Microsoft Word and Outlook
• Intermediate Microsoft Excel experience required – not just data entry – i.e. calculations, VLookup
• Experience in an ERP program (i.e. JDE, SAP, Oracle, PeopleSoft) and report writer program strongly preferred

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Nearest Major Market: Minneapolis
Job Segment: Data Entry, Accounts Receivable, Food Service, Administrative, Finance, Hospitality