Client Services & Deposits Specialist

Cornell Fitness Centers; Hingham (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401K Matching

Health Benefits with Employer Concentr

Life Insurance

Paid Time Off

Family Leave

Short & Long Term Disability

Wellness Benefits

Job summary

Hingham Institution for Savings is seeking a Client Service Representative in Massachusetts to foster deposit growth by serving as a friendly, knowledgeable contact for consumer and business clients. You will build relationships, understand needs, and offer effective solutions while guiding customers to independently manage accounts and resolve issues with high operational integrity.

You will actively contribute to the bank’s improvement through policy and process innovation, collaborating with

Qualifications

• High School Diploma required; associates or bachelor’s degree preferred.
• Friendly and welcoming to customers.
• Independent problem solving skills.
• Basic computer skills; familiarity with Google GSuite preferred.
• Excellent customer service skills.
• Ability to adapt in a rapidly changing environment.

Responsibilities

• Cultivate strong customer relationships through exceptional service, fostering trust and loyalty that directly translates to increased deposit growth.
• Deliver exceptional customer service; proactively address and resolve customer inquiries with empathy and efficiency, ensuring every interaction is positive and leaves a lasting impression.
• Support business development efforts and act as a master sales associate to help drive deposits by providing legendary customer service that exceeds expectations, building strong relationships and identifying opportunities to refer clients to specialized services that meet their unique needs.
• Ensure Secure and Seamless Transactions: Accurately and efficiently process transactions while strictly adhering to security protocols and operational guidelines.
• Become a Trusted Financial Advisor: Engage in meaningful conversations with customers to understand their financial goals and educate them on our comprehensive range of products and services.
• Maximize Efficiency and innovation: Drive process improvements to streamline operations and enhance customer experience, while also fostering a culture of innovative problem-solving.

Skills

Customer service

Communication

Problem solving

Tech literacy

Adaptability

Education

High School Diploma

Associates or Bachelors preferred

Tools

Google Workspace

Job description

Hingham Institution for Savings is seeking a Client Service Representative in Massachusetts to foster deposit growth by serving as a friendly, knowledgeable contact for consumer and business clients. You will build relationships, understand needs, and offer effective solutions while guiding customers to independently manage accounts and resolve issues with high operational integrity.

You will actively contribute to the bank’s improvement through policy and process innovation, collaborating with