Client Service Representative (Banker) - Nantucket

Hingham Savings

Nantucket (MA)

On-site

USD 40,000 - 75,000

Full time

14 days+

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Benefits offered by this job

401K Matching

Health Benefits with Employer Contribution

Life Insurance

Paid Time Off

Family Leave

Short & Long Term Disability

Job summary

Hingham Institution for Savings is seeking a Client Service Representative for its Nantucket branch. This role emphasizes excellent customer service, problem-solving skills, and business development efforts in a supportive team environment. Unique opportunities for growth are available in this family-run bank, along with attractive benefits and a profit-sharing program.

Responsibilities

Provides high-level customer service and engages in relationship-building conversations.
Executes outbound business development strategies.
Handles incoming calls promptly and professionally.

Skills

Customer Service

Problem Solving

Communication

Empathy

Job description

Client Service Representative (Banker) - Nantucket

About Hingham Institution for Savings

Incorporated in 1834, Hingham Institution for Savings is one of America’s oldest banks. The Bank provides commercial mortgage and relationship banking services in Boston, Nantucket, Washington, D.C. and the San Francisco Bay Area. Publicly-traded but family-run since 1993, our objective has been to build one of America’s great banks, characterized by superior long-term financial results, a fortress balance sheet that provides unquestionable assurance to our depositors, and an enduring culture of growth and success. We have a small, entrepreneurial team - just under 100 people - and we hold ourselves to high standards.

About the role

Hingham Institution for Savings is seeking a Client Service Representative (CSR) for its Nantucket branch.

This individual will be responsible for providing outstanding service for the Bank's clients, educating clients about new deposit products and services, and supporting the Branch Manager and Assistant Branch Manager in business development efforts. We are interested in candidates that feel comfortable promoting and explaining our digital products, including online and mobile banking, to customers using these products for the first time.

The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. They can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that. Problem-solving also comes naturally to them. They are confident at troubleshooting and investigate if they don’t have enough information to resolve the problem. The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities

Provides a high level of customer service and value to existing or potential customers by creating a welcoming branch environment and engaging all customer interactions with relationship deepening conversations.
Execute outbound business development strategies aligned with the Bank’s business plan as directed by the Branch Manager
Takes personal responsibility for professionally answering incoming calls quickly.
Takes an “end to end” problem resolution approach every time they are addressing a client concern.
Makes appropriate product and services recommendations to existing clients and prospects.
Opens new accounts for both individuals and businesses following the Hingham Institution for Savings New Account Opening (NAO) process. This process includes compliance, technical and relationship deepening aspects that require strict adherence.
Is knowledgeable about all aspects of deposit accounts and related services. Can provide complete and accurate responses to customer inquiries.
Can accurately and efficiently process transactions through the teller system.
Maintains a balanced teller drawer.
Understands and executes operational and regulatory requirements of position.
Maintains the security protocols of the bank.
Acts with the highest level of ethical standards.

Although previous background in banking may be helpful, it is not required and candidates with a strong retail background are encouraged to apply. Hingham prides itself on having a flat corporate structure and for the right individual, this entry-level position has significant growth potential within our retail network and at our corporate offices in Hingham.

As a family-run company, we offer an excellent benefits package. Hingham is one of the most profitable banks in the country and our profit-sharing program offers all employees the opportunity to participate in this success.