Client Services Delivery Manager

Quest Technology Management; Roseville (CA); On-site; USD 62,000 - 83,000; Full time

Job summary

Quest Technology Management in Roseville, CA is seeking a Service Manager to proactively manage client relationships and ensure top-tier service delivery. You will coordinate with account teams and operations to maintain satisfaction and prevent issues.

The role requires 2+ years in project management and 4+ years in customer service, with strong communication and organizational skills. Office hours are Monday–Friday, with occasional after-hours as needed.

Qualifications

• 2+ years of project management experience.
• 4+ years of customer service experience.
• Strong customer management, written and verbal communication skills.
• Must be able to communicate effectively with all levels of personnel, both verbally and in writing.
• Must be able to organize and schedule work effectively under time constraints.

Responsibilities

• Establish and maintain professional contact with executives and customer resources within assigned accounts.
• Proactively manage client relationships and ensure satisfaction for all aspects of service delivery.
• Maintain effective relationships with Managed Services management and staff to ensure service availability and meet customer needs.
• Act as primary liaison between client staff and Operations Center Management; manage escalations from clients.
• Perform project management duties for the client base; create and distribute project status reports to customer and management.
• Provide Pre-Sales support for new services and/or engagements.

Skills

Project management

Customer service

Communication skills

Time management

Multitasking

Education

College degree or equivalent experience

Job description

Quest Technology Management in Roseville, CA is seeking a Service Manager to proactively manage client relationships and ensure top-tier service delivery. You will coordinate with account teams and operations to maintain satisfaction and prevent issues.

The role requires 2+ years in project management and 4+ years in customer service, with strong communication and organizational skills. Office hours are Monday–Friday, with occasional after-hours as needed.