Client Services Coordinator - Rehabilitation Services

Trinity Health Of New England; Springfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Great benefits effective on first day

Mission-Driven Team Environment

Job summary

Mercy Medical Center is seeking a Client Services Coordinator to join our Rehabilitation team in Springfield. This role handles reception, medical office tasks, registrations and insurance workflows to keep operations smooth.

The position requires a High School Diploma with preferred medical office or billing experience, proficient Windows skills, and strong written and verbal communication. Full-time, day shift with benefits on first day.

Qualifications

• Requires a High School Diploma or equivalent.
• Experience in a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Proficiency in a Windows-based computer environment.
• Strong written and verbal communication skills.

Responsibilities

• Maintain client records, client registration, and statistical data.
• Manage phone system, intake, scheduling, referrals, and insurance authorizations.
• Support therapy department and manage patients from intake to discharge.
• Assist internal and external customers with clerical tasks.
• Provide clerical support to rehab department staff.

Skills

Communication skills

Medical office experience

Billing knowledge

Medical terminology

Windows proficiency

Accuracy and dependability

Education

High School Diploma or equivalent

Tools

Windows

Job description

Employment Type: Full time Shift: Day Shift Description:

Position Purpose

Mercy Medical Center a member of Trinity Health Of New England is looking for a Client Services Coordinator to join our Rehabilitation team.

The Client Services Coordinator is responsible for the varied reception, clerical and administrative support functions to ensure efficient and effective operations.

What will you do:

• Responsible for maintenance of client records, client registration, insurance authorization, and maintenance of statistical data
• Manages the phone system, intake, scheduling, referrals, insurance authorizations, registration, co-pay collection.
• supports the therapy department and manages patients within the department from intake to discharge.
• Assists internal and external customers with all clerical tasks within the office.
• Supports all personnel in the rehab department with supportive clerical functions as identified.

Minimum Qualifications

• Requires a High School Diploma or equivalent.
• Experience within a medical office or billing department preferred.
• Knowledge of patient billing and medical terminology preferred.
• Requires proficiency in a Windows based computer environment. Accuracy and dependability required.
• Must have strong communication skills, written and verbal

Highlights

• Full-Time/ Days (must be flexible to work varied shifts between the hours of 7a -7p)
• Great benefits effective on first day
• Mission-Driven Team Environment

Pay Range:

$17.50 - $23.80

Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

Facility Information

Mercy Medical Center has established itself as one of the leading providers of health care services in Western Massachusetts. Mercy Medical Center is a 182-bed acute care hospital in Springfield. Other facilities include Mercy's Rehabilitation Hospital, a comprehensive hospital-based rehabilitation center on the campus of Mercy Medical Center and Brightside for Families and Children, an outpatient service offering counseling and family support programs.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.