Elevator (in-home) Field Installation & Service Specialist (On-site or Remote)

Talentify.io; United States; Remote; USD 45,000 - 60,000; Full time

Job summary

A leading company in mobility solutions seeks a technical support specialist to conduct training and support dealer partners. This role requires customer-facing experience and technical knowledge, offering a supportive work environment with opportunities for career growth and travel. Join a diverse team that values impact on client satisfaction and training excellence.

Benefits

Competitive pay and benefits package

Opportunities for career advancement

Supportive work environment

Qualifications

• 1-2 years in a customer-facing role, ideally with technical products.
• Ability to explain technical concepts clearly.
• Valid driver's license and willingness to travel.

Responsibilities

• Conduct training sessions in-person or virtually.
• Provide support for installation, service, and product inquiries.
• Lead facility and field training for products.

Skills

Strong written and verbal communication skills

Technical explanation

Customer service

Organizational skills

Education

Associate degree or trade certification in a technical field

Job description

Employer Industry: Mobility Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Competitive pay and benefits package
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Regular travel opportunities to engage with dealer partners
- Work with a company that values diversity and inclusion

What to Expect (Job Responsibilities):
- Conduct training sessions in-person, virtually, or on-site at dealer locations
- Provide phone and email support for installation, service, and product inquiries
- Lead facility and field training for homelift and elevator products
- Create sales orders and process return material authorizations for repair parts
- Assist in the development and review of technical documents and training materials

What is Required (Qualifications):
- 1-2 years in a customer-facing role, ideally with technical products
- Associate degree or trade certification in a technical field, or 4+ years of relevant experience
- Ability to explain technical concepts clearly and simply
- Strong written and verbal communication skills
- Valid driver's license and willingness to travel as needed

How to Stand Out (Preferred Qualifications):
- Familiarity with digital tools such as webinars and interactive learning
- Strong understanding of homelifts, vertical platform lifts, or elevator systems
- Working knowledge of electrical and mechanical systems
- Ability to read and interpret schematics
- Well-organized with the ability to manage travel and prioritize multiple issues

#MobilitySolutions #TechnicalSupport #CareerGrowth #DiversityAndInclusion #CustomerService

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