Client Services Coordinator M-F 7am-3pm

Saddle Creek Logistics Services; Joliet (IL); Hybrid; USD 29,000 - 32,000; Full time

Benefits offered by this job

Weekly pay with skill pay and shift $d

Medical, dental, vision benefits

Low-cost medical premium

HSA with employer contribution

Weekly 401(k) match

Vacation upon hire

8 holidays per year

Personal time after 90 days

EAP and identity theft protection

Tuition reimbursement

Company paid life insurance

Short term disability

Job summary

Saddle Creek Logistics Services is hiring a Client Services Coordinator in Joliet, IL to support client relationships and coordinate daily logistics activity. This role acts as a liaison between clients and Saddle Creek, handling inquiries, tracking issues, and providing timely status updates.

The ideal candidate will have at least a high school diploma or GED, six months of customer service experience, and familiarity with warehouse management systems.

Qualifications

• Associates’ Degree preferred; High School Diploma or GED required.
• At least six months of customer service experience.
• Experience with a warehouse management system (WMS) preferred.
• Strong written and verbal communication.

Responsibilities

• Communicate with customers professionally and in writing.
• Support client relationships by acting as a liaison.
• Maintain accurate records and reports.
• Coordinate and track client requests and issues.
• Prepare and share service reports with clients.
• Assist with client implementations and enhancements.

Job description

## Client Services Coordinator M-F 7am-3pmApply: Joliet, IL: Full time: Posted Today: R29059**Why Work for Saddle Creek?**Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.## **Benefits:*** Weekly pay with skill pay and shift differentials* Benefits package including medical, dental, vision and medical reimbursement* Medical employee-only premium less than $10/week with wellness discounts* HSA with annual employer contribution* Weekly 401(k) match* Vacation immediately upon hire* 8 holidays per calendar year* Personal time after 90 days* EAP and identity theft protection* Tuition reimbursement* Company paid life insurance and short term disability## **Pay in Joliet, IL:*** Base pay from $20.50 per hour based on skills and experience* 2nd Shift differential starting at $1.50 ## ## Schedule- M-F 7am-3pm## ## **Summary** The Client Service Coordinator (CSC) is responsible for providing clients with a high quality, professional client experience. The CSC acts as a liaison between the client and Saddle Creek, assists client on all issues, answers questions, investigates and resolves a wide array of client questions and concerns using a variety of systems and offers solutions in a positive manner. This position will be expected to establish and maintain effective working relationships with associates, other agencies, clients and the public. ## **Responsibilities:*** Communicates with the customer verbally and in writing with a professional and positive attitude* Support client relationship by becoming an extension of our client's business* Build strong rapport with partners with managing relationships, setting expectation and status communication* Assist clients with questions, offer solutions, researches issues and provides status updates* Enter, review, coordinate and track progress in all client requested enhancements and issues tracking* Proactively identify process improvements that enhance the Client experience and streamlines operations* Maintains service reports that are shared with the client that give visibility into volumes, SLAs, etc.* Participates and presents on client meetings as needed.* Communicates client requested projects with the operation (Kitting, Receiving, etc.)* Coordinates and provides professional communication with clients, client’s retailers, and SCLS vendors* Supports parcel requests and issues from carrier or client and escalates as needed* Oversees CRM and dispatches tickets appropriately* Supports new client implementations/enhancements as needed* Ability to navigate warehouse systems as needed for client requests ## **Qualifications** ## Education/Experience* Associates’ Degree preferred* High School Diploma or GED required* Must have at least six (6) months of experience in a customer service role* Experience with working with a warehouse management systems (WMS) is preferred ## Knowledge, Skills and Abilities* Excellent communication both verbally and in writing, especially through e-mail and over the phone* Strong interpersonal skills* Comfortable presenting in front of others* Good problem-solving and prioritizing skills* Ability to effectively manage and resolve conflict* Attention to detail to prepare and maintain accurate records and reports* Ability to follow both written and verbal instructions* Technology savvy* Proficiency with Microsoft Outlook, Word, Excel, & knowledge of PowerPoint are preferred* Comfortable working in both office and warehouse environment with wide temperature ranges* Ideal candidate has excellent communication skills and excels in collaborating and engaging with others all levels of the organization