Sr. Client Services Supervisor

Saddle Creek Logistics Services; Walton (KY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Paid vacation and holidays

Life insurance & short-term disability

Tuition reimbursement

Career development

Internal promotions

Job summary

Saddle Creek Logistics Services is seeking a Senior Client Services Supervisor in the United States (KY/ Walton area) to lead the Client Services team and strengthen client relationships. The role focuses on aligning service delivery with corporate goals and ensuring accurate reporting and billing processes.

The ideal candidate has 2–4 years in client services and supervisory experience in a warehouse or eCommerce setting, with proficiency in MS Office and knowledge of parcel shipping

Qualifications

• 2-4 years of experience in client services/account management
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint)
• Knowledge of small parcel HAZMAT shipping regulations (preferred)
• Softeon WMS experience (a plus)
• Ecommerce industry experience (a plus)
• 2-4 years of supervisory experience in a warehouse environment
• Lean Six Sigma and continuous improvement training (a plus)

Responsibilities

• Manage, develop, and lead the Client Services team to achieve goals that align with Saddle Creek's strategic plan.
• Support client relationships by becoming an extension of our client’s business and maintain regular meetings with clients.
• Represent and collaborate with managers and teams to plan, develop, and implement client policies and procedures.
• Identify process improvements to enhance client experiences and streamline warehouse and call center operations.
• Develop regular service reports for clients showing volumes and service commitments.
• Integrate accounts, procedural changes, and projects; initiate formal project plans for new and current clients.
• Provide support to the Fulfillment Team with processing, issuing, and mailing daily/weekly/monthly reports, billing, and collections.

Job description

Why Work for Saddle Creek?Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment. If you’re looking for a family-oriented company that lives by its values and offers competitive pay and benefits, join our team today.Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek. Our recruiters look forward to speaking with you about your background, skills, and compensation requirements.Position DescriptionThe Senior Client Services Supervisor coordinates and directs the Client Services Team to manage assigned accounts and be the primary link between the customer and operations. This role is crucial in developing and maintaining a positive and productive relationship with assigned clients while becoming an expert on the daily activities within each unique Client’s environment.What you will do…Manage, develop, and lead the Client Services team to achieve goals that align with SCLS’ strategic planSupport client relationships by becoming an extension of our client’s business. Build strong rapport with partners, including managing relationships, expectation setting, and status communication; develop and implement a regular schedule for meeting with all clients, either formally or informally, in person or by teleconferenceRepresent and act as a liaison to work in conjunction with Managers, Supervisors, and Client Services Members to plan, develop, and implement policies/procedures for each Client to ensure facility, client service, and broad warehousing practices are followedProactively identify process improvements that enhance Clients’ experiences and streamline warehouse and call center operations; provide a positive response to problem resolution and ensure all relevant Saddle Creek departments are appropriately involved and kept up to dateDevelop regular service reports that are shared with Clients that give visibility to volumes, service commitments, etc. Ensure that all accounts are serviced within the Client’s guidelines and SCLS’ policies and proceduresIntegrate and coordinate accounts, procedural changes, and other special projects. Initiate formal project plans, as required, for new and current Clients to ensure initiatives, and post-meeting follow-ups are prompt and well-executedProvide support to Fulfillment Team with the processing, issuing, and mailing of daily, weekly, and month-end customer reporting, billing, and collection effortsOur ideal candidate would have…Bachelor's Degree (preferred); High School Diploma/GED required2-4 years of experience in client services/account management role preferable within a direct-to-consumer eCommerce environmentMust have a proven track record of providing exceptional customer service, which assists in the development and retention of clientsProficiency in Microsoft Office applications; Word, Excel, and PowerPointAbility to read, analyze, and interpret policies and contractsMust be able to multi-task, problem-solve, prioritize, and work under pressureKnowledge of small parcel HAZMAT shipping regulations preferredKnowledge of Softeon WMS experience is a pluseCommerce experience is a plusIt would be even better if you have…2-4 years of supervisory experience in a warehouse environmentLean Six Sigma and continuous improvement training and experience#LI-EP1.Benefits:Benefits package including medical, dental, vision, HSA, and medical reimbursementAnnual bonus eligibility401(k) matchVacation and holiday payEmployee assistance and identity theft protectionCareer development and opportunity for internal promotionsTuition reimbursement for further educationCompany paid life insurance and short term disabilitySaddle Creek is an Equal Opportunity employer and an Affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here . View the E-Verify Posting here .Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.