Client Services Coordinator

AgileOne; United States; Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

AgileOne Group is seeking a Client Services Coordinator to support client users, supplier partners, and contingent workers with AgileOne technology and data integrity across the account database.

You will deliver onboarding and training, act as a liaison on compliance issues, and coordinate timely reporting for clients and vendors while maintaining high service levels.

Formación

• At least 1 year of proven experience in customer service.
• Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook, including Internet and Internet based technologies.
• Ability to learn proprietary technology.

Responsabilidades

• Perform data entry into system as needed.
• Provide user training to Client and Vendor users as needed.
• Act as liaison between Client and Vendors on compliance requirements and/or issues while maintaining the integrity of our Service Level Requirements.
• Act as point of contact for administrative systems issues during onboarding, compliance screenings or PO generation between Client or Vendors.
• Coordinate and ensure the timely delivery of reports to the client or vendors.
• Maintain the integrity of system data; ensure accuracy of reporting through AgileOne technology.
• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines.
• Follow all processes and procedures defined by AgileOne management.
• Identify and communicate process improvement opportunities.
• Management of Contingent Workforce (Accounts where ActOne is a staffing supplier)
• Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicants’ qualifications and other processes associated with staffing fulfillment.
• Orients, counsels and terminates contingent workers when necessary.
• Other duties as required

Conocimientos

Customer service

MS Office

Communication

Learn new tech

Organizational skills

Time management

Team player

Educación

High School Diploma with some college

AA or Bachelor's degree preferred

Herramientas

MS Word

MS Excel

PowerPoint

Outlook

Descripción del empleo

SUMMARY OF RESPONSIBILITIES

The Client Services Coordinator is required to support client users, supplier partners, and contingent workers with utilizing the AgileOne technology; maintain the integrity and accuracy of your specific account database; further the efforts of the on-site management team in all Implementation and training duties, and contribute to the professionalism of AgileOne by consistently providing a high level of customer service to the client, suppliers and contingent workers.

DESCRIPTION OF ESSENTIAL DUTIES AND FUNCTIONS (for each duty and function listed indicate % of time)

• Perform data entry into system as needed. 10%
• Provide user training to Client and Vendor users as needed. This task will continue after implementation as well. 5%
• Act as liaison between Client and Vendors on compliance requirements and/or issues while maintaining the integrity of our Service Level Requirements. 20%
• Act as point of contact for administrative systems issues during onboarding, compliance screenings or PO generation between Client or Vendors. 20%
• Coordinate and ensure the timely delivery of reports to the client or vendors. 5%
• Maintain the integrity of system data; ensure accuracy of reporting through AgileOne technology. 10%
• Collaborate with corporate billing to ensure the timely delivery of accurate billing by completing all tasks involved in the payroll process by the approved deadlines. 5%
• Follow all processes and procedures defined by AgileOne management. 10%
• Identify and communicate process improvement opportunities. 5%
• Management of Contingent Workforce (Accounts where ActOne is a staffing supplier) 5%
• Identifying qualified applicants, conducting interviews or screenings, administering tests, checking references, and evaluating applicants’ qualifications and other processes associated with staffing fulfillment.
• Orients, counsels and terminates contingent workers when necessary.
• Other duties as required 5%

SUPERVISORY RESPONSIBILITIES

None

GENERAL QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• At least one year of proven experience in customer service.
• Preferred experience in human resources related activities such as recruiting/ staffing, customer relationship management, business development, supplier and contractor management, and supplier management programs (staffing).
• Working knowledge of desktop computers and MS Office, Excel, Word, PowerPoint, and Outlook, including Internet and Internet based technologies.
• Ability to learn proprietary technology.
• Excellent verbal and written communications.
• Professional appearance.
• Able to prioritize multiple tasks without compromising service or quality.
• Able to work independently with minimal supervision.
• Excellent organizational skills.
• Ethical, fair and professional conduct in all candidate, client, and peer interactions.
• Flexible, accountable and a team player.
• Excellent time management skills and ability to work well in a fast-paced environment.
• Excellent memory and recall skills.

EDUCATION and/or EXPERIENCE

High School Diploma with some college work; Associates (A.A) two-year degree or Bachelor's degree (B.A.) preferred from four-year college or university; one (1) years of industry related experience; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedural manuals. Ability to present information effectively and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as mark-up percentages, bill rates, discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

WORK ENVIRONMENT/PHYSICAL OR MENTAL ABILITIES

None

CERTIFICATES, LICENSES, REGISTRATION

None required.

SAFETY REQUIREMENTS

AgileOne (a division of ActOne Personnel Services) is committed to the highest safety standards. The responsibilities of the position include compliance with all company and government safety regulations and procedures.

OTHER SKILLS AND ABILITIES

• Proficient in: Windows, MS Word, MS Excel, PowerPoint, E-mail, and the Internet
• Ability to become proficient in: All AgileOne and ActOne Technology.

MARGINAL FUNCTIONS (for each function listed, indicate % of time)

• Manage end to end onboarding activities from offer acceptance through start date. 25%
• Manage all pre-employment screening activities with vendors. 25%
• Assist client managers in the generation of POs to align with calculation of funds required for contingent labor budget. 15%
• Assist client managers with contractor extensions and updating funds to allocated PO’s. 10%
• Maintain all compliance documentation per standard operating procedures. 10%
• Train client managers and/or vendor partners as needed. 10%
• Other job-related duties as assigned. 5%

WORK ENVIRONMENT/ PHYSICAL OR MENTAL ABILITIES

The demands described here are representative of those that must be met by the employee to successfully perform the essential functions of the job with or without a reasonable accommodation.

Remote, Sitting, Standing

MENTAL DEMANDS (list below and indicate % of time)

• N/A

PHYSICAL DEMANDS (list below and indicate % of time)

• Stand: 20%
• Sit: 60%
• Squat: 0%
• Walk: 10%
• Bend: 5%
• Repetitive Motion: 50 – 80%
• Climb: 0%
• Twist: 5%
• Operate Equipment: 0%
• Air and other public transportation Business Travel: 0-5%
• Driving: N/A
• Lifting (lbs): 10-20 lbs
  • Percentage of time Low Lifting: 0%
  • Percentage of time High Lifting: 0%
• Carrying (lbs): 10-20 lbs
  • Percentage of time Carrying: 0%