Client Services Coordinator

AmeriBest Home Care, LLC; United States; On-site; USD 60,000 - 65,000; Full time

Job summary

AmeriBest Home Care, LLC is seeking a Client Services Coordinator to schedule and coordinate caregivers, ensuring timely, compliant in-home services for elderly or disabled clients. You will manage high-volume scheduling, resolve conflicts, and communicate changes to clients and staff.

The role requires strong planning, effective communication, and knowledge of EMR systems and payroll processes. You will work with multiple departments to address caregiver issues and maintain HIPAA compliance,

Qualifications

• High school diploma required.
• 2 years of healthcare or homecare experience preferred.
• Prior experience in a Home Health/Home Care Agency preferred.

Responsibilities

• Schedule caregiver visits based on qualifications and client needs.
• Manage incoming phone calls and emails to resolve scheduling conflicts and concerns.
• Communicate assignments and schedule changes to caregivers and clients.
• Process data for accurate payroll scheduling and billing.
• Assist with data entry and payer verification.
• Independently manage client and family dynamics.
• Collaborate with various departments to address caregiver issues.
• Ensure staff compliance with licensing laws and regulations.
• Identify staff development needs and coordinate in services.
• Collaborate with payroll to address time sheet discrepancies.
• Complete incident/accident reports and assist in investigations.
• Alert Clinical Director of staffing or personnel issues promptly.
• Maintain on call schedules and coordinated care availability.
• Approve time off requests while ensuring coverage.
• Stay updated on home health principles and practices.
• Foster relationships with agencies and professionals.
• Participate in committees and task forces as needed.
• Maintain confidentiality per HIPAA guidelines.
• Resolve client complaints and concerns.
• Perform other duties as assigned.

Skills

Planning & organizing

Problem solving

Communication skills

Independent judgment

Teamwork & prioritization

MS Office & EMR systems

Education

High school diploma

Associate or Bachelor's degree preferred

Tools

MS Office

EMR systems

Job description

Job Summary The Client Services Coordinator is responsible for scheduling and coordinating caregivers to provide services to elderly sick or disabled clients in their homes They manage a high volume of scheduling tasks communicate effectively with caregivers and clients and ensure compliance with regulations and quality standards

Responsibilities

• Schedule caregiver visits based on qualifications and client needs
• Manage incoming phone calls and emails to resolve scheduling conflicts and concerns
• Communicate assignments and schedule changes to caregivers and clients
• Process data for accurate payroll scheduling and billing
• Assist with data entry and payer verification
• Independently manage client and family dynamics
• Collaborate with various departments to address caregiver issues
• Ensure staff compliance with licensing laws and regulations
• Identify staff development needs and coordinate in services
• Collaborate with payroll to address time sheet discrepancies
• Complete incidentaccident reports and assist in investigations
• Alert Clinical Director of staffing or personnel issues promptly
• Maintain on call schedules and coordinated care availability
• Approve time off requests while ensuring coverage
• Stay updated on home health principles and practices
• Foster relationships with agencies and professionals
• Participate in committees and task forces as needed
• Maintain confidentiality per HIPAA guidelines
• Resolve client complaints and concerns
• Perform other duties as assigned

Qualifications

• High school diploma required; Associate or Bachelors degree preferred
• 2 years of experience of healthcare or homecare experience preferred
• Prior experience in a Home HealthHome Care Agency preferred

Competencies/Skills

• Strong planning and organizing abilities
• Excellent problem solving skills
• Effective communication skills
• Proficiency in basic Microsoft Office and EMR systems
• Ability to exercise independent judgment
• Strong teamwork and prioritization skills

Base Pay 20002200 per hour based on experience and qualifications

Performance Incentive Monthly performance bonus based on individual and departmental performance metrics

On Call Compensation 2000 annual on call incentive paid on a weekly basis to associates participating in the on call rotation

Total Annual Earning Potential 6000065000 including base pay performance bonuses and on call compensation