Home Care Coordinator

HomeAides, Inc.; Erie (Erie County); On-site; USD 42,000 - 64,000; Full time

Job summary

HomeAides, Inc. is seeking a Home Care Coordinator to oversee home support and personal care services, ensuring compassionate, compliant care per agency policies and state regulations. You will act as the primary liaison among clients, caregivers, service coordinators, and families.

You will manage client intake, develop individualized care plans, coordinate staff assignments, and supervise caregivers while maintaining accurate documentation and HIPAA compliance.

Qualifications

• 2–4 years of experience in home care, case management, or healthcare coordination.
• Supervisory or scheduling experience preferred.

Responsibilities

• Client Intake & Assessment: Conduct initial client assessments to determine care needs and develop individualized care plans with clients, families, and coordinators.
• Care Coordination: Schedule and assign caregivers based on client needs and geographic location; monitor service delivery for quality and regulatory compliance; communicate with clients and families.

Skills

Organizational skills

Communication skills

Regulatory knowledge

EHR software proficiency

Education

High School Diploma

Job description

Position Summary

The Home Care Coordinator oversees and manages the delivery of home support and personal care services to clients in their homes. This role ensures that clients receive high-quality, compassionate, and compliant care in accordance with agency policies, state regulations, and individualized care plans. The Coordinator serves as the main liaison among clients, caregivers, service coordinators and families.

Key Responsibilities

• Client Intake & Assessment

  • Conduct initial client assessments to determine care needs.

  • Develop and implement individualized care plans in collaboration with client and/or family members and service coordinators.

  • Reassess client needs regularly and update care plans as needed.

• Care Coordination

  • Schedule and assign caregivers based on client needs, staff availability, and geographic location.

  • Monitor service delivery to ensure compliance with care plans, quality standards, and regulatory requirements.

  • Communicate regularly with clients and families to ensure satisfaction and address any concerns.

  • Coordinate with external providers (e.g., hospitals, clinics, social services) to facilitate transitions of care.

• Staff Supervision & Support

  • Recruit, train, and supervise caregivers.

  • Provide ongoing coaching, performance evaluations, and support to field staff.

  • Ensure all caregivers maintain required certifications and training.

• Administrative & Compliance

  • Maintain accurate and timely documentation in client records and agency systems.

  • Ensure compliance with HIPAA, state licensing, and agency policies.

  • Prepare reports on service utilization, client outcomes, and staffing.

  • Participate in quality assurance and improvement initiatives.

Qualifications

• Education:

  • High School Diploma Level

• Experience:

  • 2–4 years of experience in home care, case management, or healthcare coordination.

  • Supervisory or scheduling experience preferred.

• Skills:

  • Strong organizational and multitasking abilities.

  • Excellent communication and interpersonal skills.

  • Knowledge of home care regulations, care planning, and documentation standards.

  • Proficiency with electronic health records (EHR) and scheduling software.