Client Services Coordinator

JECT; New York (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

JECT, a leading medical aesthetics brand, seeks a Client Service Coordinator to enhance client satisfaction in a dynamic environment. The role involves managing client interactions, scheduling services, and collaborating with marketing to improve brand visibility. Ideal candidates will have a high school diploma and extensive customer service experience.

Benefits

Medical insurance

Vision insurance

401(k)

Generous employee discounts on JECT services and products

Paid Time Off (Vacation & Sick)

Training & Development

Qualifications

• 2+ years' experience in customer service/client experience role.
• Proficient in Microsoft Office products.
• Experience with scheduling and customer service.

Responsibilities

• Provide exceptional service and respond to client inquiries.
• Schedule appointments based on client needs.
• Collaborate with internal teams to enhance brand awareness.

Skills

Strong written and verbal communication skills

Customer service

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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JECT is a medical aesthetics brand specializing in cosmetic injectables and medical-grade skincare. We offer a curated menu of services in a warm and inviting environment with safety and results as our utmost priority. Our mission is to make these services accessible and mainstream. JECT has locations in the West Village, Upper East Side, Bridgehampton, Westchester, Miami, Los Angeles with additional locations in the works.

Client Service Coordinator * NYC or LA

Client Service Coordinators provide existing and potential customers/clients with exceptional services. They identify customer/client needs, respond to customer queries, and collaborate with internal departments to optimize scheduling, customer services and brand awareness. Our department focuses on client satisfaction, retention and growth in new markets.

• Maintain a positive, empathetic, and professional attitude toward customers always.
• Respond promptly to customer inquiries
• Communicate with customers through various channels (email, phone, etc.)
• Schedule appointments for customers based on services requested and location
• Resolve service issues and problem solve and when needed “think outside of the box”
• Keep records of customer interactions, transactions, comments, and complaints
• Ensure customer satisfaction and provide professional customer support
• Collaborate with internal team to enhance customer service and brands awareness
• Work closely with marketing, assist with influencers bookings and tracking, in-store events and media appointments
• Maintain up to date communication with new and existing client leads
• Assist with new platform onboarding and roll out
• Assist in other operational projects as needed

Qualifications/ Required Skills

• High school diploma, general education degree or equivalent
• 2+ years’ experience in customer service/ client experience role
• preferred)
• Proficient in Microsoft Office products
• Strong written and verbal communication skills
• Comfortable speaking with customers in different channels, such as telephone, email, etc.
• Competitive compensation
• Paid Time Off (Vacation & Sick)
• Training & Development
• Generous employee discounts on JECT services and products

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Wellness and Fitness Services

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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