Client Services Coordinator

Jobtailor; Des Moines (IA); On-site; USD 42,000 - 56,000; Full time

Job summary

Iowa Ortho Physicians in Des Moines, IA seeks a Work Comp Coordinator to manage workers’ compensation processes for a designated group of physicians.

You will register patients, collect billing data, coordinate with case managers and adjusters, obtain authorizations, and ensure complete records.

Excellent communication, healthcare billing knowledge, and proficiency with Microsoft Office are required; previous WC or insurance auditing experience preferred.

Qualifications

• Bachelor’s degree preferred in business, social services, or medical field.
• Experience in workers’ compensation or insurance auditing preferred.
• Experience in a healthcare-related field or insurance billing required.
• Strong written and verbal communication skills.
• Proficient in Microsoft Office: Excel, Outlook, Word, OneNote.
• Ability to read, speak, write English without translation.

Responsibilities

• Register, verify, update, or modify new workers’ compensation patients and collect required information.
• Coordinate with case managers, referring offices, or adjusters to obtain outside records.
• Ensure that records received are complete and documented.
• Obtain necessary authorizations for workers’ compensation appointments and surgeries.
• Document calls and entries in the case management system.

Skills

Excellent communication

Customer service

Healthcare terminology

Microsoft Office

English proficiency

Education

Bachelor’s degree preferred in business, social services or medical field

Tools

Microsoft Office Suite

Job description

Responsibilities

• Oversees all aspects of work comp business for an assigned group of IO physicians
• Register, verify, update, or modify all new work comp patients while obtaining all necessary patient and billing information
• Coordinate with case managers, referring office, or adjusters to obtain outside records prior to an appointment
• Ensure that records received are complete and documented
• Expeditiously obtain all authorizations for workers’ compensation appointments and surgeries
• Investigate and follow-up on all incoming phone calls for workers’ compensation patients within 24 hours
• Make all appropriate documentation in the patient chart thorough and accurate
• Document phone calls and appropriate items in the case management system
• Forward medical records when requested to case managers, employers and adjusters
• Maintain knowledge of workers compensation laws and offer education to providers and team members
• Coordinate Special Services Requests
• Work closely with doctors to ensure all reports are handled and completed in a timely manner
• Schedule appointments and procedures pertaining to Work comp for the Iowa Ortho Physicians, including MRI/CT and outpatient testing
• Provide exceptional customer service to patients, employers and insurance companies calling on accounts
• Exhibit complete professionalism in all duties performed as a coordinator
• Communicate with physicians and staff as necessary to provide concise information and process completion
• Assist nurse case managers and insurance adjusters in coordinating patient care
• Complete all work log tasking within the required parameters
• Track all scheduled tests and ensure accuracy on any notes in patient accounts
• Assist with scheduling
• Provide assistance to the billing department, as needed, to collect overdue claims payment
• Provide excellent customer service to internal and external customers
• Provide assistance in the best interest of Iowa Ortho and our patients. All other duties as assigned

Requirements

• Bachelor’s Degree in business, social services or medical related field preferred
• Combination of education and experience may be considered
• Previous experience in worker’s compensation or insurance auditing preferred
• Previous customer services experience required
• Experience in a healthcare related field, medical terminology, or insurance billing required
• Excellent communication skills (both written and verbal)
• Basic computer skills: Microsoft Office Suite: Excel, Outlook, Word, One Note
• Ability to read, speak, hear, and write the English language without translation