Client Services Coordinator

Eden ABA Therapy; Annandale, Northern (VA, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Paid training

CE support

Flexible scheduling

Clinical mentorship

Career growth

Northern Virginia families

Job summary

Eden ABA Therapy in Annandale, VA is seeking an Intake Coordination Specialist to support families and clinicians during the client journey. You will coordinate intake workflows, manage scheduling requests, and handle service updates to ensure smooth onboarding and ongoing communication.

Ideal candidates have healthcare or similar experience, excellent written and verbal communication, and comfort with CRM or scheduling tools.

Qualifications

• Experience in healthcare, social services, or customer success.
• Strong written and verbal communication skills.
• Organized, detail-oriented, and empathetic approach.
• Comfort with CRM or scheduling platforms.

Responsibilities

• Coordinate intake workflows and documentation.
• Manage scheduling requests and service updates.
• Communicate proactively with families and internal teams.
• Support onboarding and insurance verification handoffs.
• Maintain accurate records in client management systems.

Tools

CRM

Scheduling platforms

Job description

Support intake coordination, scheduling, family communication, onboarding, and service support throughout the client journey.

Responsibilities

• Coordinate intake workflows and documentation
• Manage scheduling requests and service updates
• Communicate proactively with families and internal teams
• Support onboarding and insurance verification handoffs
• Maintain accurate records in client management systems

Qualifications

• Experience in healthcare, social services, or customer success
• Strong written and verbal communication skills
• Organized, detail-oriented, and empathetic approach
• Comfort with CRM or scheduling platforms

Preferred Experience

• Experience in ABA, pediatric, or behavioral health settings
• Bilingual communication skills a plus
• Competitive compensation based on role and experience
• Paid training and continuing education support
• Flexible scheduling options for eligible clinical roles
• Collaborative team culture with clinical mentorship
• Career growth pathways across Eden ABA Therapy
• Support serving families across Northern Virginia

Schedule

Weekday business hours with flexibility for family outreach.

Location / Service Area

Annandale, VA service hub supporting Northern Virginia families.