Client Services Consultant – MSD Software Compliance

Broadcom; Melville (NY); In loco; USD 73.000 - 117.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical plans

401(k) participation

Employee Stock Purchase Program (ESPP)

EAP

Descrizione del lavoro

Broadcom in Melville, NY seeks a mid-level professional to manage and execute customer compliance reviews, ensuring adherence to contractual obligations and licensing models.

You will collaborate with sales, legal, pricing and licensing, and software development to gather data, determine compliance, and present findings. The role requires strong communication, analytical skills, and the ability to work independently and within a team.

Competenze

• Bachelor's degree or higher with 5+ years related experience, or master's degree with 3+ years related experience.
• Experience with software licensing/pricing.
• Strong communication and presentation skills.

Mansioni

• Manage and execute customer compliance reviews and ensure adherence to contractual obligations.
• Collaborate with sales, legal, pricing & licensing, and software development to gather data and analyze compliance.
• Determine whether a customer is in compliance with their contract and present findings to the customer and sales.
• Coordinate scope of audits with Broadcom compliance teams and present to the customer.
• Develop remediation plans to recover any fees associated with contract compliance violations.
• Provide regular updates to senior management on project/account status.

Conoscenze

Excellent communication

Presentations

MS Office

Google Suite

Software licensing/pricing

Problem solving

Analytical skills

Attention to detail

Emotional intelligence

Prioritization

Learning agility

Formazione

Bachelor's degree + 5+ years

Master's degree + 3+ years

Strumenti

Telemetry & License Management Reporting

IBM ISV SCRT Reports

Descrizione del lavoro

Job Profile Summary

In this customer facing position you will be responsible for the management and execution of customer compliance reviews with the goal of ensuring that customers are adhering to their contractual obligations and working with the pricing and licensing team to ensure that customers are leveraging the correct licensing model for the way they do business. You will work with a variety of resources across the company including sales, legal (internal & external), pricing & licensing, and software development to gather and analyze the information needed to determine whether a customer is in compliance of their contract. If you determine a customer is out of compliance, present your findings to the customer, working with sales. If an audit is necessary, you will work with compliance teams across Broadcom to determine the scope of the audit and present it to the customer. You will also work with sales & legal on remediation plans to recover any fees associated with the contract compliance violation. This is a very critical & visible role, and will require regular updates & presentations to Sr. Management, up to and including the division General Manager. This job is an intermediate-level, career-oriented, professional position.

Skills & Expertise Required

• Excellent Communication & Presentations Skills
• Ability to work individually and as part of an extended team
• Excellence in Microsoft Office (Excel, PowerPoint, Word), and Google Suite
• Experience in software licensing/pricing
• Problem Solving Skills, Analytical Skills & Attention to Detail
• Patience and Emotional Intelligence
• Positive Attitude & Resilience
• Ability to Prioritize and communicate changes in priority, delays, or roadblocks
• Familiarity with Software Contracts terms & conditions
• Telemetry & License Management Reporting & Tools (including IBM ISV SCRT Reports)
• Ability to quickly learn a wide variety of technical and non-technical skills

Job Complexity / Contribution

Works on problems of diverse scope in a fast paced and changing environment where analysis of data & contracts requires evaluation multiple factors to determine compliance. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with internal and external personnel in their own area of expertise.

Supervision

Work is independent and collaborative in nature. Usually works with minimal supervision, conferring with supervisor or experts on unusual matters. Requires daily decision-making capabilities and actions with minimal review by superiors. Provides regular updates to manager/leadership on project/account status

Experience

• Bachelors and 5+ years of related experience or master's degree and 3+ years of related experience

Compensation and Benefits

The annual base salary range for this position is USD 73,100.00 To USD 117,000.00

As a valued member of our team, you'll be eligible for a discretionary annual bonus and the opportunity to receive not only a competitive new hire equity grant, but also annual equity awards, connecting your success directly to the company's growth. All subject to relevant plan documents and award agreements.

Broadcom offers a competitive and comprehensive benefits package:

• Medical, dental and vision plans
• 401(K) participation including company matching
• Employee Stock Purchase Program (ESPP)
• Employee Assistance Program (EAP)
• company paid holidays
• paid sick leave
• vacation time
• Paid Family Leave
• other leaves of absence

The company follows all applicable laws for Paid Family Leave and other leaves of absence.

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.