Client Services Consultant II

MetLife; Aurora (IL); On-site; USD 65,000 - 99,000; Full time

Benefits offered by this job

401(k) with employer matching

Life insurance

Health insurance

Dental insurance

Vision insurance

Disability insurance

Employee assistance program (EAP)

Paid time off

Holiday pay

Tuition assistance

Job summary

MetLife is seeking a client services professional to serve as the primary contact for large employer clients, managing projects, analyzing data, and ensuring high-quality service delivery. This role emphasizes relationship-building, cross-functional collaboration, and proactive problem-solving across benefits offerings.

You will collaborate with clients, brokers, and internal partners to deliver value, support audits, and drive ongoing account management while advancing customer satisfaction and

Qualifications

• 3–5 years of experience in client services, account management, customer support, benefits, insurance, or a related field; high school diploma or equivalent required.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively across cross-functional teams.
• Excellent written and verbal communication skills with strong problem-solving, analytical, and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Customer-focused mindset with a commitment to high-quality service delivery and a willingness to learn, grow, and adapt in a changing environment.

Responsibilities

• Serve as the primary point of contact for client questions, requests, and service needs, building strong relationships with clients, brokers, and internal business partners.
• Lead projects and coordinate activities to ensure successful delivery of products and services, guiding client issues through to resolution.
• Analyze reports and data to identify trends, opportunities, and areas for improvement.
• Support client audits, planning meetings, and ongoing account management activities.
• Identify and implement solutions to client challenges, ensuring a high standard of service delivery and client satisfaction.

Skills

Relationship building

Project coordination

Communication

Problem solving

Microsoft Excel

PowerPoint

Education

High school diploma

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

Individuals serving in this role help large employer clients get the most value from their employee benefits programs. This role is ideal for someone who enjoys building relationships, managing projects, and making a positive impact for customers every day.

Candidates must be within a commutable distance of Atlanta GA, Tampa FL, Bridgewater NJ, or Aurora IL.

Key Responsibilities

• Serve as the primary point of contact for client questions, requests, and service needs, building strong relationships with clients, brokers, and internal business partners.
• Lead projects and coordinate activities to ensure successful delivery of products and services, guiding client issues through to resolution.
• Analyze reports and data to identify trends, opportunities, and areas for improvement.
• Support client audits, planning meetings, and ongoing account management activities.
• Identify and implement solutions to client challenges, ensuring a high standard of service delivery and client satisfaction.

Required Qualifications

• 3–5 years of experience in client services, account management, customer support, benefits, insurance, or a related field; high school diploma or equivalent required.
• Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and work independently while collaborating effectively across cross-functional teams.
• Excellent written and verbal communication skills with strong problem-solving, analytical, and decision-making abilities.
• Proficiency in Microsoft Office, particularly Excel and PowerPoint.
• Customer-focused mindset with a commitment to high-quality service delivery and a willingness to learn, grow, and adapt in a changing environment.

Preferred Qualifications

• Experience working directly with clients, customers, brokers, or consulting partners in an insurance, employee benefits, or financial services environment.
• Knowledge of employee benefits products such as Life, Disability, Dental, or Leave and Absence programs.
• Experience leading projects, process improvements, or client implementations.

Expected Salary

The expected salary range for this position is $64,800 - $99,300. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off, tuition assistance and much more! For more information regarding MetLife’s U.S. benefits, please .

About MetLife

Recognized on Fortune magazine's list of the "Worlds Most Admired Companies", Fortune Worlds 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

As part of our New Frontier strategy, MetLife is building an AI-enabled, people-centered future. We’re looking for people who bring curiosity, adaptability, and a growth mindset as we use AI to enhance how we serve customers, support communities, and evolve the way work gets done. At MetLife, AI is a responsible partner that supports human judgment, creativity, and continuous improvement while helping us build trust, inclusion, and long-term value.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

Equal Opportunity Employer

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law ("protected characteristics").

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.

This posting is for a current vacancy and is anticipated to remain open for at least 90 days from the listed posting date.