Senior Client Services Consultant II

MetLife; Cary (NC); Hybrid; USD 100,000 - 120,000; Full time

Benefits offered by this job

Health plan

Life insurance

Disability insurance

Retirement plan

Paid time off

Tuition assistance

Parental leave

Volunteer time off

Job summary

MetLife, based in Cary, NC, seeks a Sr. Client Services Consultant II to manage end-to-end client experience for a portfolio of Jumbo PPS relationships, often 10,000+ members and over $25M in annual premium.

You will lead cross-functional teams, deliver tailored solutions, and influence client strategies to drive retention and growth. Guided by MetLife’s purpose, you will partner with senior stakeholders, mentors, and internal teams to ensure service excellence, data accuracy, and compliant

Qualifications

• Requires a High School diploma and 10+ years in client services, account management, employee benefits, insurance, or related field.
• Expert knowledge of group insurance products, services, and systems for large, complex clients.
• Strong organizational and project management skills with ability to juggle priorities and deadlines.
• Excellent communication, presentation, and relationship management skills; experience influencing stakeholders.
• Proven ability to solve problems and deliver exceptional customer service in a fast-paced environment.

Responsibilities

• Lead client experience and strategic relationship management for a PPS portfolio, serving as primary contact for service delivery and initiatives.
• Manage complex client projects, audits, strategic planning, and executive presentations with cross-functional coordination.
• Develop plan design alternatives, process improvements, and customized solutions addressing client objectives and growth.
• Collaborate with internal MetLife teams to resolve operational issues, oversee contract/broker activities, and ensure data accuracy and compliance.
• Mentor and guide team members while staying current on MetLife products and industry trends.

Skills

Client services

Account management

Employee benefits

Insurance

Relationship management

Project management

Communication

Presentation

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

MS Project

Adobe

Word

Excel

PowerPoint

Job description

Join the nation’s largest non-medical carrier of group insurance, where your work will impact over 55,000 customers and cover more than 50 million employees and family members. As part of MetLife’s Group Benefits team, you’ll deliver innovative benefits solutions - life, disability, dental, vision, and voluntary benefits - tailored to today’s employers and workforces. Collaborate with customers, brokers, and partners to expand our offerings and reimagine digital experiences. Join us and be part of an organization committed to supporting customers when they need us most.

The Opportunity

The Sr. Client Services Consultant II is responsible for managing the end-to-end client experience for a portfolio of Jumbo-sized PEO, Payroll and Staffing (PPS) relationships, each ranging from 10,000 to more than 100,000 eligible members often generating over $25M in annual premium. This role serves as the primary contact for some of MetLife's largest and most complex clients, driving strategic partnership, service excellence, and operational effectiveness.

Guided by our purpose—always with you building a more confident future—you will influence client outcomes by delivering tailored solutions, leading high-impact initiatives, and navigating complex business challenges. This is an exciting opportunity to partner with senior client stakeholders, lead cross-functional efforts, and help shape long-term client strategies that support retention, growth, and satisfaction.

Location - Hybrid out of any MetLife office

Key Responsibilities

• Lead the overall client experience and strategic relationship management for a portfolio of Jumbo-sized PPS clients, serving as the primary point of contact for service delivery, issue resolution, and business initiatives.
• Manage complex client projects, audits, strategic planning activities, and executive-level presentations while coordinating efforts across internal and external stakeholders.
• Develop and recommend plan design alternatives, process improvements, and customized solutions that address client objectives and support business growth.
• Partner with internal MetLife teams to resolve complex operational and service issues, oversee contract and broker agreement activities, and ensure data accuracy and compliance within MetLife systems.
• Mentor and provide guidance to team members while maintaining expertise in MetLife products, industry trends, competitive offerings, and best practices.

Required Qualifications

• High School diploma and 10+ years of experience in client services, account management, employee benefits, insurance, or a related field.
• Expert knowledge of group insurance products, services, and systems, with the ability to support large and highly complex client organizations.
• Advanced organizational and project management skills with the ability to manage multiple priorities, stakeholders, and deadlines simultaneously.
• Strong communication, presentation, and relationship management skills, including experience influencing internal and external stakeholders.
• Proven ability to solve complex problems, exercise sound judgment, and deliver exceptional customer service in a fast-paced environment.

Preferred Qualifications

• Bachelor's degree.
• Experience in client services, account management, employee benefits, insurance, or a related field, preferably supporting PEO relationships.
• Advanced analytical and problem-solving skills with the ability to identify risks, trends, and strategic solutions.
• Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Adobe, and MS Project.
• Demonstrated leadership capabilities, including mentoring, training, and developing team members while fostering collaboration and operational excellence.

The expected salary range for this position is $100,000 - $120,000. This role may also be eligible for annual short-term incentive compensation and stock-based long-term incentives. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

• Physical and mental health programs
• Financial wellness programs
• Support for families
• Comprehensive health plan that includes medical/prescription drug and vision insurance
• Dental insurance
• No-cost short-term disability
• No-cost long-term disability
• Company-paid life insurance
• Legal services
• Retirement pension funded entirely by MetLife
• 401(k) with employer matching
• Group discounts on voluntary insurance products including auto and home
• Group discounts on pet insurance
• Group discounts on critical illness insurance
• Group discounts on hospital indemnity insurance
• Group discounts on accident insurance
• Employee Assistance Program (EAP)
• Digital mental health programs
• Parental leave
• Paid time off
• Paid holidays
• Volunteer time off
• Tuition assistance

About MetLife

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!

MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).

If you need an accommodation due to a disability, please email us at [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

MetLife maintains a drug-free workplace.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liabilities.