Client Experience & Care Coordination Manager

Senior Helpers; Mount Pleasant (SC); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, disability benefits

Paid time off

Mileage reimbursement or company car

Training and professional development

Supportive team environment

Job summary

Senior Helpers is seeking a compassionate Client Services Manager to oversee the client experience and scheduling within the Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.

The ideal candidate will manage client and caregiver communications, conduct assessments, and maintain accurate care plans, enabling reliable coverage and high-quality care for seniors in the Charleston area.

Qualifications

• 3–5 years experience in home care, senior care, healthcare, case management, scheduling, or client services preferred.
• Strong scheduling, organization, communication, and problem-solving skills.
• Excellent customer service and relationship-building abilities.
• Ability to manage multiple clients, caregivers, and priorities.
• Comfortable handling difficult conversations professionally and compassionately.

Responsibilities

• Serve as the primary contact for clients and families.
• Coordinate and manage client schedules and caregiver assignments.
• Work closely with caregivers and scheduling staff to ensure reliable coverage.
• Conduct client assessments, visits, check-ins, and reassessments.
• Maintain accurate care plans, client records, schedules, and documentation.
• Monitor client satisfaction and address concerns promptly.
• Build strong relationships with clients, families, caregivers, and healthcare professionals.
• Identify changes in client needs and adjust services or schedules accordingly.
• Assist with caregiver call-outs, schedule changes, and coverage needs.
• Follow up on concerns through resolution and ensure clear communication.
• Support quality assurance and Senior Helpers' Age-Friendly Care at Home standards.

Skills

Scheduling

Organization

Communication

Customer service

Relationship-building

Problem-solving

Travel locally

Education

RN/LPN license (preferred)

Job description

Senior Helpers is seeking a compassionate Client Services Manager to oversee the client experience and scheduling within the Charleston territory. This role focuses on client relationships, care coordination, scheduling, satisfaction, and retention.

The ideal candidate will manage client and caregiver communications, conduct assessments, and maintain accurate care plans, enabling reliable coverage and high-quality care for seniors in the Charleston area.