Client Services Back Office Operations Support Specialist

Dexian; Haslet (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Dexian is seeking an Accounts Receivable / Finance support professional in Texas to handle item processing via system case, email, or mail. Responsibilities include reconciling accounts, processing payments, and preparing notices with attention to legal guidelines.

The role requires accuracy, time management, and clear communication with peers and customers. Candidates should have a high school diploma, with accounting/finance education preferred, and 1 year of AR or banking experience.

Qualifications

• 1 year experience in Accounts Receivable or Banking preferred.
• Education in accounting-related fields is a plus.
• Data entry skills are a plus.
• Excellent organizational and communication (verbal and written) skills.
• Adaptable to changes and multifunctional.
• Analytical skills required.

Responsibilities

• Account Reconciliation: process payments, refunds, and terminations; make corrections and title releases.
• Accounts Payable / Citations: process vendor invoices and lease citations; research cross-charges.
• Terminations: handle repossession and related terminations with timely notices.
• Account Modifications: prepare documents for Autopay enrollment and changes; ensure compliance.
• Customer Relations: handle incoming correspondence and prepare response letters.

Skills

Accounts Receivable

Attention to detail

Time management

Communication skills

Analytical skills

Adaptable

Multi-functional

Education

High school diploma

College preferred

Accounting

Finance

Job description

Responsible for the timely processing of various work items received via system case, email, or paper mail. Requires acute attention to detail, time management, and communication with peers, customers, and internal partners. Volume of work per team varies from 5000 to 25,000 work items per month. Positions will require the ability to conduct extensive research with potential outbound calls to various parties.

Responsibilities can include, but are not limited to:

• Account Reconciliation: Responsible for the timely processing of payment allocations, refunds and account terminations within the system and the subsequent account corrections, refunds and title release processes associated with the requests.
• Accounts Payable / Citations: Responsible for the timely processing of payments for vendor invoices and lease citations, conduct appropriate research to ensure payments are cross charged to customer accounts where applicable. Review exception invoices routed through the exception tool to ensure optical character recognition accurately captures invoice details.
• Terminations: Responsible for the timely processing of repossession, charge off, and other hostile terminations, including preparing the appropriate notifications to be sent in accordance with published legal guides for consumer and commercial accounts. The processes this team completes carry legal risk if not performed timely and accurately.
• Account Modifications: Prepare required documents for Autopay enrollment and account modifications (due date changes, extensions, deferrals, restructures, retail account reschedules, lease to retail and balloon rewrites for commercial accounts, substitutions of collateral, transfers of interest / equity, mid-term mileage requests). Process account modifications in accordance with documented compliance guidelines.
• Customer Relations: Responsible for collecting / reviewing incoming customer correspondence, creating and assigning departmental cases, preparing all generated response letters for outgoing mail.

Education:

• High school diploma
• College Preferred
• Accounting
• Finance

Skills

• One-year job experience in Accounts Receivable or Banking preferred
• Job experience and/or education in other Accounting related fields is a plus
• Data Entry Skills is a plus
• Excellent organizational and communication (verbal and written) skills
• Adaptable to changes and multifunctional
• Analytical Skills

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.