Client Services Associate — Front Desk & Scheduling

Berkshirejobs; Pittsfield (MA); On-site; USD 22,000 - 30,000; Full time

Job summary

Brien Center seeks a Client Services Support (CSS) staff member to provide front-line administrative and operational support across Brien Center service locations. Responsibilities include check-in, registration, scheduling support, and documenting workflows to ensure a welcoming client experience.

CSS staff may work across multiple campus locations and provide backup coverage for Scheduling CSRs as needed.

Qualifications

• Education: High School Diploma or equivalency.
• 1–2 years of prior reception or customer service experience.
• Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint).
• Ability to operate multi-line telephony/IVR systems and navigate EHR/PM systems.

Responsibilities

• Greet clients and visitors in a professional, welcoming manner and support check-in/check-out processes.
• Maintain a client-centered, confidential front desk environment.
• Answer phones, provide routine information, triage calls, and route them per workflow.

Skills

Oral and written communication

Professionalism

Collaboration

Problem-solving

Analytical thinking

Self-motivation

Microsoft 365

Multi-line phone/IVR systems

EHR/PM scheduling and documentation

Education

High School Diploma or equivalency

Tools

Microsoft 365

Job description

Brien Center seeks a Client Services Support (CSS) staff member to provide front-line administrative and operational support across Brien Center service locations. Responsibilities include check-in, registration, scheduling support, and documenting workflows to ensure a welcoming client experience.

CSS staff may work across multiple campus locations and provide backup coverage for Scheduling CSRs as needed.