Client Services Associate

Care Options for Kids; San Antonio (TX); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Paid Time Off

Quarterly bonuses

Job summary

Care Options for Kids in San Antonio, TX is seeking a Client Service Associate to coordinate referrals for new and existing home care services and ensure continuity of care for each client.

This full-time, in‑office role requires English literacy, strong interpersonal and customer service skills, and proficiency with Word, Outlook and Excel; bilingual Spanish/English is a plus. Benefits include health, dental and vision insurance, 401K and generous PTO.

Qualifications

• High School Diploma or GED required; college degree preferred.
• Experience in recruiting, scheduling, or sales preferred.
• Strong computer skills with MS Word, Outlook, and Excel.
• Excellent interpersonal and customer service abilities.
• Ability to read, write, and communicate in English.
• Bilingual Spanish/English preferred.

Responsibilities

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interact with clients, family members, and care managers to facilitate home care services.

Skills

Interpersonal skills

Customer service

English proficiency

Bilingual (Spanish/English)

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Microsoft Outlook

Microsoft Excel

Job description

Care Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric therapy, nursing, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.

Ourpediatric specialistsare committed to providinghigh-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are byproviding the support and resourcesnecessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.

We are looking fora critical thinkerandproactiveClient Service Associate in our San Antonio, TX office that shares our dedication to quality and our genuine concern for the comfort and dignity of our clients.

Position Types Available:Full-Time, In Office

Client Service Associate responsibilities include:

• Coordinates and schedules referrals for new and existing home care services.
• Provides continuity of care in coordinating referrals.
• Communicates to each caregiver all pertinent information regarding client care.
• Keeps caregiver calendars and client information accurate and current.
• Communicates to the departmental Director all pertinent information regarding client/caregiver issues.
• Routinely interact with personnel such as clients, family members, and care managers to facilitate home care services.

Comprehensive Ability to:

• Exhibit an eagerness to work in a team-based environment, while taking independent responsibility for all referrals received.
• Accept changes in duties or new assignments with a positive attitude in a fast-paced environment.
• Work with a sense of urgency while maintaining a high level of detail.
• Use language that consistently reflects a thorough understanding of the home care industry.

Qualifications:

• High School Diploma or GED required; college degree is preferred.
• Previous experience in recruiting, scheduling, or sales preferred.
• Strong computer skills with proficient knowledge of Microsoft Word, Outlook, and Excel required.
• Must possess strong interpersonal and customer service skills.
• Must be able to solve complex problems and function effectively in a fast-paced work environment.
• Ability to read, write and communicate in English.
• Bilingual (Spanish/English) preferred.

What we Offer:

• A supportive and collaborative work environment.
• Opportunity to Join a Rapidly Growing, Fast-Paced Organization!
• Comprehensive benefits package, including health, dental, and vision insurance.
• Generous Paid Time Off
• 401K
• A chance to make a meaningful impact in the lives of children and families.

Annual Salary Range:

• Full-Time, In Office: $50,000.00 to $55,000.00 per year
• Quarterly bonuses

*Compensation dependent on experience.

Location: 4245 Medical Drive, Suite 7275, San Antonio, TX

Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

*Restrictions Apply